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Air travel is still melting down, and travel agents are caught in the middle

Aug 30, 2023
Erica Wilkinson of Campbell Travel says travel agents are the ones getting clients "unstuck" in the New Air Travel Normal.
"I've been doing this for a dozen years. I've never quite seen a season of so much upheaval," says travel agent Erica Wilkinson.
Michael Ciaglo/Getty Images

Travel industry uses lessons from past COVID waves to deal with omicron

Dec 27, 2021
Like how to reduce contact, reschedule flights and handle the unexpected.
Airlines canceled hundreds of flights over the holiday weekend as the omicron variant spread.
David McNew/AFP via Getty Images