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Soft skills

AI is teaching humans to human at work

by Elizabeth Trovall
Sep 30, 2024
As the role of soft skills shifts amid evolving technology, that tech — especially generative AI — can be a tool to both train and assess soft skills.
“[Chatbots] have infinite patience, and they have also been hammered with training to be polite and agreeable,” said sociologist Jason Jeffrey Jones.
Laurence Dutton/Getty Images
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Employers seek better soft skills from next generation of workers

by Elizabeth Trovall
Sep 24, 2024
Some find people skills lacking in Gen Z workers, who experienced pandemic-related interruptions in their schooling.
Students try out their people skills with potential employers at the Carnegie Mellon University STEM career fair in Pittsburgh.
Courtesy Sean McGowan
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Workplace Culture

Businesses tap virtual reality to train workers

by Meghan McCarty Carino
Aug 21, 2019
VR training is being used to prep workers for Black Friday, for warehouse safety issues and to improve communication.
At Farmers Insurance in Los Angeles, Jessica DeCanio demonstrates how claims adjusters use virtual reality to train for the field.
Meghan McCarty Carino/Marketplace
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