A new Deloitte surveys shows a disconnect: while human skills overwhelmingly scored as vital, one in three employees say they have limited or no human skills training at their place of work.

As the role of soft skills shifts amid evolving technology, that tech — especially generative AI — can be a tool to both train and assess soft skills.

Some find people skills lacking in Gen Z workers, who experienced pandemic-related interruptions in their schooling.

VR training is being used to prep workers for Black Friday, for warehouse safety issues and to improve communication.