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Service industry

Inflation's already increasing the cost of goods. The cost of services could be next.

by Justin Ho
Feb 22, 2022
The services sector has been feeling the pinch of higher costs, particularly when it comes to wages.
Wages for workers in service industries like catering and child care have gone up in the tight labor market.
Sean Gardner/Getty Images
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United States of Work

Why this longtime bartender quit the service industry

by Kai Ryssdal and Maria Hollenhorst
Dec 2, 2021
Neil Cairns of Oregon has been on an employment roller coaster the past two years. Now he’s trying something new.
Neil Cairns is among the unprecedented numbers of workers who recently quit their jobs. Above, Cairns slings drinks at the Game Knight Lounge in Portland, Oregon, in December 2019.
Photo by Thomas Patterson for Marketplace
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From kitchen-sharing to food carts, some small-scale food purveyors are thriving

by Katia Riddle
Sep 16, 2021
These entrepreneurs are meeting demand from patrons who are having second thoughts about dining out but still want a break from cooking.
Pizza maker Jerry Benedetto has a one-person business making and selling pizzas. He takes orders once weekly for about 100 pizzas —and sells out in three to five minutes, he said.
Katia Riddle
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A solution to the service worker shortage? Eliminate tipping, some experts say.

by Dylan Miettinen
Jul 1, 2021
To promote equity and retain workers as the economy reopens, some restaurants are opting to forgo traditional gratuity models.
A growing number of restaurants are nixing traditional gratuity models, a choice some see as both ethical and practical.
Saul Loeb/AFP via Getty Images
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My Economy

What one teen worker is looking for in a job this summer

by Andie Corban
Jun 4, 2021
Aneesha Edwards in Lexington, Kentucky, is spending her last summer before college working in retail, where customer traffic is steadier than food service.
Aneesha Edwards, a college student, also makes time to work at a pharmacy. With so many Americans quitting their jobs, she feels workers, in many cases, deserve better treatment.
Courtesy Aneesha Edwards
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COVID-19

From restaurant to office work –– one server's change of direction

by Andie Corban
May 28, 2021
We hear from Maria Barillas about how the pandemic drove her to start a new job.
Sebastien Salom-Gomis/Getty Images
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Are vaccinations getting people to spend? Maybe not yet.

by Amy Scott and Sean McHenry
May 24, 2021
Wall Street Journal reporter Sarah Chaney Cambon notes that unvaccinated people are outspending the vaccinated.
Customers inside a bar in North Hollywood. In order to enter, they must provide proof of vaccination.
Patrick T. Fallon/AFP via Getty Images
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COVID-19

COVID-19 has veteran bartenders and servers thinking about career moves

by Andy Uhler
Jan 29, 2021
Making drinks and waiting tables used to be fallback occupations for many young people. The coronavirus is changing that.
Some bartenders and servers are wondering whether the risk is worth the reward.
Mark Felix/AFP via Getty Images
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COVID-19

Manufacturers recovering as service industry continues to suffer

by Kimberly Adams
Nov 25, 2020
Orders for big-ticket items are a rare economic bright spot. But many businesses that rely on in-person customers are hurting.
Workers manufacture face shields in New York. Demand is healthy for medical and cleaning supplies.
Eduardo Munoz Alvarez/Getty Images
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COVID & Unemployment

The job market is still in recovery, but it's also still losing momentum

by Mitchell Hartman
Nov 6, 2020
The decline in unemployment has slowed since an early rebound from the first wave of COVID-19 shutdowns.
The manufacturing and construction sectors have done pretty well throughout the pandemic, but But, jobs in travel, hotels and restaurants are still way down.
Olivier Douliery/AFP via Getty Images
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