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Service industry

A solution to the service worker shortage? Eliminate tipping, some experts say.

by Dylan Miettinen
Jul 1, 2021
To promote equity and retain workers as the economy reopens, some restaurants are opting to forgo traditional gratuity models.
A growing number of restaurants are nixing traditional gratuity models, a choice some see as both ethical and practical.
Saul Loeb/AFP via Getty Images
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My Economy

What one teen worker is looking for in a job this summer

by Andie Corban
Jun 4, 2021
Aneesha Edwards in Lexington, Kentucky, is spending her last summer before college working in retail, where customer traffic is steadier than food service.
"I've always been of the mind that you should work food service or retail at some point to understand what people have to go through," says Aneesha Edwards, above.
Courtesy Aneesha Edwards
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COVID-19

From restaurant to office work –– one server's change of direction

by Andie Corban
May 28, 2021
We hear from Maria Barillas about how the pandemic drove her to start a new job.
Sebastien Salom-Gomis/Getty Images
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Are vaccinations getting people to spend? Maybe not yet.

by Amy Scott and Sean McHenry
May 24, 2021
Wall Street Journal reporter Sarah Chaney Cambon notes that unvaccinated people are outspending the vaccinated.
Customers inside a bar in North Hollywood. In order to enter, they must provide proof of vaccination.
Patrick T. Fallon/AFP via Getty Images
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COVID-19

COVID-19 has veteran bartenders and servers thinking about career moves

by Andy Uhler
Jan 29, 2021
Making drinks and waiting tables used to be fallback occupations for many young people. The coronavirus is changing that.
Some bartenders and servers are wondering whether the risk is worth the reward.
Mark Felix/AFP via Getty Images
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COVID-19

Manufacturers recovering as service industry continues to suffer

by Kimberly Adams
Nov 25, 2020
Orders for big-ticket items are a rare economic bright spot. But many businesses that rely on in-person customers are hurting.
Workers manufacture face shields in New York. Demand is healthy for medical and cleaning supplies.
Eduardo Munoz Alvarez/Getty Images
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COVID & Unemployment

The job market is still in recovery, but it's also still losing momentum

by Mitchell Hartman
Nov 6, 2020
The decline in unemployment has slowed since an early rebound from the first wave of COVID-19 shutdowns.
The manufacturing and construction sectors have done pretty well throughout the pandemic, but But, jobs in travel, hotels and restaurants are still way down.
Olivier Douliery/AFP via Getty Images
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COVID-19

What happens to consumer spending next in the stop-and-go COVID-19 economy?

by Marielle Segarra
Nov 5, 2020
It doesn't look good, considering the pandemic is still raging and there's no additional federal relief yet.
A man waits for his lunch order at relatively empty Grand Central Market in downtown Los Angeles in June.
Frederic J. Brown/AFP via Getty Images
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COVID & Unemployment

There are big variations in the state-by-state unemployment picture

by Mitchell Hartman
Sep 21, 2020
States that rely heavily on the in-person service sector are still facing high unemployment, while farm states are seeing lower jobless rates.
States that rely heavily on face-to-face service jobs, like New York, have the highest unemployment.
Spencer Platt/Getty Images
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COVID-19

Restaurants struggling to hire, despite high unemployment

by Kristin Schwab
Aug 27, 2020
The pandemic is worsening the labor crunch in an industry that's been short-handed for years.
A chef prepares patrons' meals at a restaurant in Tampa, Florida.
Octavio Jones/Getty Images
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