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Reverse logistics

UPS moves further into "reverse logistics" with purchase of Happy Returns

by Stephanie Hughes
Oct 30, 2023
Delivery giant grows its network of sites where customers can send back packages by adding 10,000 Happy Returns drop-off locations.
Expanding its network of drop-off locations promises to boost the efficiency of UPS' package pickup operation.
Joe Raedle/Getty Images
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There's an industry that handles our returns, and it's not pretty

by Kai Ryssdal and Sean McHenry
Oct 19, 2021
Companies spend a lot of money processing those returns, and many items that are returned won't end up back on the shelf.
An Amazon delivery driver carries boxes into a van outside of a distribution facility in Hawthorne, California.
Patrick T. Fallon/AFP via Getty Images
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