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Retailers grapple with returns as online sales surge

Dec 29, 2021
Optoro, which manages returns for Target and Ikea, says consumers will send back $120 billion worth of goods this season.
Consumers will return $120 billion worth of products between Thanksgiving and the end of January, according to Optoro. Above, a UPS package handler loads a truck.
Jon Cherry via Getty Images

Flexible return policies can lead to fewer returns

Dec 22, 2016
Customers associate the quality of a return policy with the quality of the store
Shoppers at Target in Los Angeles.