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It's returns season, and retailers are feeling it

Dec 27, 2023
The National Retail Federation says Americans returned $743 billion in merchandise so far this year.
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Retailers grapple with returns as online sales surge

Dec 29, 2021
Optoro, which manages returns for Target and Ikea, says consumers will send back $120 billion worth of goods this season.
Consumers will return $120 billion worth of products between Thanksgiving and the end of January, according to Optoro. Above, a UPS package handler loads a truck.
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Flexible return policies can lead to fewer returns

Dec 22, 2016
Customers associate the quality of a return policy with the quality of the store
Shoppers at Target in Los Angeles.