return policy Archives - Marketplace

Run into more customer service bots lately? Let Marketplace Tech know. More info

Retailers grapple with returns as online sales surge

by Kristin Schwab

Dec 29, 2021

Optoro, which manages returns for Target and Ikea, says consumers will send back $120 billion worth of goods this season.

Consumers will return $120 billion worth of products between Thanksgiving and the end of January, according to Optoro. Above, a UPS package handler loads a truck.

Jon Cherry via Getty Images

LISTEN

EMBED

SUBSCRIBE

I've Always Wondered ...

Flexible return policies can lead to fewer returns

by Andy Uhler

Dec 22, 2016

Customers associate the quality of a return policy with the quality of the store

Shoppers at Target in Los Angeles.

MARK RALSTON/AFP/Getty Images

LISTEN

EMBED

SUBSCRIBE