Run into more customer service bots lately? Let Marketplace Tech know. More info

Retailers grapple with returns as online sales surge

Dec 29, 2021
Optoro, which manages returns for Target and Ikea, says consumers will send back $120 billion worth of goods this season.
Consumers will return $120 billion worth of products between Thanksgiving and the end of January, according to Optoro. Above, a UPS package handler loads a truck.
Jon Cherry via Getty Images

Flexible return policies can lead to fewer returns

Dec 22, 2016
Customers associate the quality of a return policy with the quality of the store
Shoppers at Target in Los Angeles. 
MARK RALSTON/AFP/Getty Images