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Faced with an onslaught of returns, retailers are telling shoppers: "Just keep it."

Dec 1, 2023
“Returnless refunds” or “keep it" return policies have now been adopted by more than half of major retailers, according to a new survey.
One reason retailers have adopted "keep it" return policies is that shipping and re-shelving can cost a lot.
Frederic J. Brown/AFP via Getty Images

Return fees are happening because retailers are hurting

Jun 9, 2022
Americans sent back $760 billion worth of stuff last year. Now higher shipping costs and rising returns are hurting companies' bottom lines.
Zara is now charging customers in the U.K. when they return online purchases via mail. With rising shipping costs, other retailers may follow suit.
Greg Baker/AFP via Getty Images