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Retailers

Faced with an onslaught of returns, retailers are telling shoppers: "Just keep it."

by Henry Epp
Dec 1, 2023
“Returnless refunds” or “keep it" return policies have now been adopted by more than half of major retailers, according to a new survey.
One reason retailers have adopted "keep it" return policies is that shipping and re-shelving can cost a lot.
Frederic J. Brown/AFP via Getty Images
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The long-expected consumer pullback may finally be materializing

by Kimberly Adams
Nov 29, 2023
We spent more over the holiday, but we bought less — thanks to inflation.
While consumers spent a couple percent more this Black Friday weekend than last, they didn’t necessarily buy more.
Yuki Iwamura/AFP via Getty Images
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Retailers wielding holiday discounts as competitive weapon

by Savannah Maher
Nov 27, 2023
Instead of marking down items to clear inventory, retailers are using discounts to draw customers away from competitors.
Sales from post-Thanksgiving promotions could influence what the rest of the holiday shopping season looks like.
Yuki Iwamura/AFP via Getty Images
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Will retailers risk rolling back the generous return policies shoppers love?

by Savannah Maher
Nov 24, 2023
Free online returns and 60-day windows are popular but cost companies money. Some e-commerce players are experimenting with changes.
Some companies are trying to prevent costly returns by providing detailed product information and experimenting with virtual try-ons.
Emily Elconin/Getty Images
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In retail, it's all about "omnichannel" selling

by Elizabeth Trovall
Nov 23, 2023
It’s not in-store versus online — it’s in-store and online, and something in between.
"[Walmart's] in-store experience is really consistent. They have a lot of doors throughout the U.S. But they're also putting a lot of efforts into online Black Friday deals," said Brittany Steiger at Mintel.
Mario Tama/Getty Images
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Costs have been falling for retailers — some retailers, at least

by Justin Ho
Nov 16, 2023
While supply chain costs have fallen over the last year, some retailers are still facing wage pressure and inventory costs.
Walmart has tried to cut freight costs by expanding the size of its private fleet.
George Frey/Getty Images
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A New York City street vendor scrabbles and strives to make a living

by Mitchell Hartman
Nov 16, 2023
The Street Vendor Project estimates at least 20,000 vendors are operating in New York City, but there are permits for only about 6,000.
Vicente Veintimilla sets up his stall at the same place on the sidewalk every day near bus, subway and commuter train stops and Fordham University in the Bronx.
Amalia Silverheart/Marketplace
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Ringing in the holiday season with consumer sentiment at a 6-month low

by Meghan McCarty Carino
Nov 10, 2023
The latest consumer survey from the University of Michigan shows that sentiment dropped for the fourth straight month.
Through lockdowns and supply chain snarls, inflation and interest rate hikes, consumer spending has remained resilient.
Michael M. Santiago/Getty Images
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Big box stores go big on renovations to tempt shoppers

by Kristin Schwab
Nov 7, 2023
They're trying to stay ahead of what customers, now used to online convenience and speed, expect from a retailer.
Endless aisles are Walmart’s strength — but also its weakness.
Joe Raedle/Getty Images
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UPS moves further into "reverse logistics" with purchase of Happy Returns

by Stephanie Hughes
Oct 30, 2023
Delivery giant grows its network of sites where customers can send back packages by adding 10,000 Happy Returns drop-off locations.
Expanding its network of drop-off locations promises to boost the efficiency of UPS' package pickup operation.
Joe Raedle/Getty Images
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