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Retail returns

Faced with an onslaught of returns, retailers are telling shoppers: "Just keep it."

by Henry Epp
Dec 1, 2023
“Returnless refunds” or “keep it" return policies have now been adopted by more than half of major retailers, according to a new survey.
One reason retailers have adopted "keep it" return policies is that shipping and re-shelving can cost a lot.
Frederic J. Brown/AFP via Getty Images
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Inside the hectic post-holiday "returns season" at a Costco warehouse

by Kristin Schwab
Jan 26, 2023
A good portion never make it back to store shelves.
Costco is famous for its return policy: unlimited returns despite condition or purchase date, with some exceptions.
Eric Thayer/Getty Images
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