Customers want it now, and some apps are catering to those desires

Oct 21, 2020
Customers want their stuff on the same day they buy it. Instacart can make that happen for some smaller retailers.
An Instacart shopper selects an item at a Wegmans grocery store in Woodbridge, New Jersey, in August.
Michael Loccisano/Getty Images

An algorithm determines gig workers' pay — and they don't like it

Jul 13, 2020
Gig workers' livelihoods are increasingly ruled by mysterious — and unpredictable — software.
Drivers protest Uber and Lyft pay policies at LAX in 2019.
Mark Ralston/AFP via Getty Images

Costco and Instacart expand deliveries to include prescription drugs

Apr 20, 2020
It's an effort to compete with drugstore chains and pharmacy startups.
About 90% of prescriptions are filled in person. Will the pandemic change that?
Justin Sullivan/Getty Images

"Tip baiting" is just the latest battle over tips among gig workers

Apr 10, 2020
Gig platforms have long been ambivalent about encouraging tips that many workers depend on.
An Uber Eats delivery worker on March 19 in New York City.
Dia Dipasupil/Getty Images

Demanding better COVID-19 protections, workers nationwide plan walkouts

Amazon, Instacart and Whole Foods face backlash from workers concerned about safe working conditions.
Instacart employee Monica Ortega holds bags of groceries she picked up from a supermarket for delivery to a customer on March 19, 2020.
Frederic J. Brown/AFP via Getty Images

Social media fury over Instacart pay scale raises industry-wide concerns

Feb 8, 2019
Instacart and other apps are competing for consistent customers, while worker pay is inconsistent.
This illustration photo taken on December 22, 2012, in Paris, shows credit cards in a miniature toy shopping cart.
JOEL SAGET/AFP/Getty Images

Instacart workers feel sting of pay restructure

May 11, 2016
Recent pay changes have left some Instacart workers rethinking the gig economy
Fernando Elvira loves delivering for Instacart but he hopes to someday get hired as an actual employee.
Sam Harnett/Marketplace

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Financing for on-demand companies drops off

Mar 23, 2016
Looks like you might have to go get groceries instead of having Instacart deliver

Same-day delivery services vying to change your habits

Feb 24, 2016
The local delivery scene is getting crowded, even though companies struggle
Whole Foods is reportedly investing in delivery service Instacart. 
Spencer Platt/Getty Images

Reversing a trend, Instacart checks out part-timers

Jun 22, 2015
The company is reclassifying some of its independent contractors.