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Smaller, independent hotels in Europe find it harder to bounce back from the pandemic

Oct 6, 2023
While 77% of European hotels are independently owned, they've struggled to rebound from the pandemic as easily as larger hotel chains.
The lobby of a luxury hotel in southwestern France.
Franck Fife/AFP via Getty Images

Hotels get creative as the hospitality labor market remains tight

Sep 4, 2023
Employment in the field is slowly growing, but some companies are highlighting their role in the community to attract workers.
One of the bars at San Diego's LaFayette Hotel and Club. The hotel rushed to staff up before its grand opening and was able to hire 140 workers.
Courtesy the LaFayette Hotel

Hotels and restaurants have had trouble hiring, so they innovated

Jul 17, 2023
That’s meant automating some tasks once done by humans and thinking carefully about the humans they do hire.
After two summers of worker shortages on Cape Cod, some restaurant and hotel owners have become more efficient, "enabling them to operate with a smaller staff,” the Beige Book says.
Tim Graham/Getty Images

At a historic Buffalo, NY, inn, fair wages mean there's no such thing as a labor shortage

Nov 1, 2022
Joseph Lettieri, co-owner and operator of InnBuffalo off Elmwood, almost sold the hotel in 2020. Now, it's the busiest it's ever been.
InnBuffalo Off Elmwood co-owner Joseph Lettieri said business is the busiest it's ever been.
Courtesy Ellen Carlstrom

Rebooting a multibillion-dollar business after tens of thousands of layoffs

Nov 1, 2022
Jerry and Lou Jacobs, co-CEOs of global hospitality company Delaware North, say inflation is a bigger concern than labor right now.
Jerry, left, and Lou Jacobs are co-CEOs of Buffalo-based company Delaware North. Inflation requires the business to be agile and flexible, Lou Jacobs says.
Brandon Watson

Another price that's rising: The cost of a night in a hotel

Oct 17, 2022
There isn't enough supply and there's too much demand.
Issues sprung from the pandemic are still affecting the hotel industry.
Getty Images

Travel bookings tick upward as omicron recedes

Feb 21, 2022
People also appear to be booking ahead more often, seen as a sign of renewed optimism.
Passengers wait at Ronald Reagan Washington National Airport in Virginia over Presidents Day weekend. The TSA screened more than 2 million people on Friday and Sunday.
Daniel Slim/AFP via Getty Images

For public good, not for profit.

As omicron cancels festivals and other events, businesses that support them are reeling

Jan 6, 2022
The Sundance Film Festival, for example, just canceled in-person events two weeks before they were set to begin.
People pass a banner for the 2022 Sundance Film Festival on Thursday. The festival canceled its in-person program, a blow to local restaurants, bars and hotels.
George Frey via Getty Images

Travel industry uses lessons from past COVID waves to deal with omicron

Dec 27, 2021
Like how to reduce contact, reschedule flights and handle the unexpected.
Airlines canceled hundreds of flights over the holiday weekend as the omicron variant spread.
David McNew/AFP via Getty Images

California's Project Roomkey "has really worked for a lot of people"

Dec 13, 2021
A Bay Area nonprofit has helped nearly 400 people move from the program into stable housing.
A resident gathers her belongings in a motel room provided to people needing shelter through Project Roomkey.
Apu Gomes/AFP via Getty Images