The Consumer Financial Protection Bureau has dumped over 100,000 complaints, in 11 computer languages, for “civic hacking.” Banks complain that it’s not filtered for accurate complaints.
Which industries do well in public opinion polls? Computers get mostly positive marks, as do retail and anything having to do with food. The federal government and oil and gas, not so much.
About a year ago a law went into effect called the Plain Writing Act, meant to compel federal agencies into communicating with the public in a more accessible way. Now a nonprofit has come out with its first report card…