“Since 2021, we have seen in the U.S. about a 29% increase in chargebacks,” said Amanda Mull at Bloomberg Businessweek. “Globally, it's even higher. It's 46%.”
“I said, what can I do to stop this? And the customer service rep. goes, ‘Well, if we could stop all instances of fraud, we would but we can’t,'” says Jessica Roy, assistant editor of Utility Journalism at The Los Angeles Times.