call center Archives - Marketplace

Has "unusually high call volume" become the norm for customer service?

by Savannah Maher

Jul 27, 2023

Service lines were swamped early in the pandemic, and many overseas call centers shut down. Companies want you to go online instead.

“Please remember there’s another human being on the other end of that phone,” said one customer service representative.

Richard Pohle/WPA Pool via Getty Images

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Comcast’s new call center is stuffed with Silicon Valley-style perks. Will that help its customer service problem?

by Miles Bryan

Oct 28, 2019

The Delaware office is part of the cable company’s $1 billion push to improve its customer relations.

Call center employees can decompress around a turtle and fish-stocked pond.

Miles Bryan/Marketplace

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