Automation

Laid off steel workers in Illinois find decades of experience may not be enough.

As you hit the shops for the holidays, don’t be surprised if you see more automated systems there to help you find stuff, set up home delivery, check out at the register. Big retailers like Wal-Mart, Lowe’s and Whole Foods, and fast-food chains like McDonald’s, Wendy’s and Panera Bread are all rolling out more touchscreen […]

Trade and technology have changed this industry.

The company's bringing 1,400 new jobs to the East Coast, and there are some advantages to running call centers in the U.S.