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Airlines

Determined to woo customers, airlines offer more flexibility

by Lily Jamali
Aug 4, 2022
Southwest Airlines says it's getting rid of its one-year expiration date on flight credits. Analysts say more carriers may follow.
The Department of Transportation announced Tuesday that it will look into boosting protections for airline passengers seeking refunds for tickets.
Mark Ralston/AFP via Getty Images
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Alaska Airlines, Microsoft and carbon capture firm join forces to develop sustainable fuels

by Meghan McCarty Carino
Jul 14, 2022
Sustainable aircraft fuel is tricky — electric batteries and biofuels have big drawbacks. A startup is converting carbon dioxide into jet fuel.
Most existing sustainable fuel options are biofuels, which are made out of animal fat or used cooking oil. Those present their own sustainability challenges.
Bruce Bennett/Getty Images
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Staffing shortages are contributing to a chaotic summer air travel season

by Meghan McCarty Carino
Jul 5, 2022
The aviation industry’s troubles come down to three problems, one analyst says: capacity, captains and cancellations.
Delta Air Lines pilots picket at Los Angeles International Airport on June 30. The airline industry has been struggling with staffing shortages as demand soars to near pre-pandemic levels.
Mario Tama/Getty Images
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American is ending service at 4 airports as airlines scramble to hire staff

by Samantha Fields
Jun 22, 2022
The carrier is canceling regional routes in Ohio, New York and Iowa. Losing an airline can be tough on a city and its economy.
Early in the pandemic, airlines offered pilots early retirement, "and now they're finding themselves short-staffed," said David Slotnick of The Points Guy website.
Daniel Slim/AFP via Getty Images
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Airlines might be banking on your premium seat upgrade

by Kai Ryssdal and Sean McHenry
Jun 7, 2022
Would you pay an additional $60 for extra legroom? Airlines are betting that you just might.
Carriers hope travelers will pay up for a little more comfort.
Cooper Neill/AFP via Getty Images
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One year after launching, a new airline expands as the industry faces headwinds

by David Brancaccio and Erika Soderstrom
May 4, 2022
Starting any business is a big deal. Starting a business during a pandemic is bold, especially if that business is an airline.
Avelo Airlines takes off with its first flight between Burbank and Santa Rosa at Hollywood Burbank Airport.
Joe Scarnici/Getty Images for Avelo Air
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Shelf Life

Ever wanted to be a flight attendant? Here are the "bizarre requirements" applicants had to meet in the 1960s.

by Nell McShane Wulfhart
Apr 21, 2022
Nell McShane Wulfhart tells the story of how women organized to fight sexism in the cabin and turn the job into a lifelong career.
A Pan American (Pan Am) air hostess serves champagne in the first class cabin of a Boeing 747 jumbo jet.
Tim Graham/Getty Images
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Airline ticket prices are going up — but demand isn't slowing down

by Savannah Maher
Apr 20, 2022
Analysts say people are willing to pay more for long-delayed trips.
Though higher costs for airline tickets are being passed onto customers, there's pent-up consumer demand for travel.
Patrick T. Fallon/AFP via Getty Images
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U.S. airline cancellations may not ease up by summer

by Mitchell Hartman
Apr 11, 2022
Lots of people want to travel. But not enough people are ready to staff flights.
Domestic travel has nearly recovered to pre-pandemic levels, but airport and airline labor shortages are making it hard to travel.
Anna Moneymaker/Getty Images
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Bidding war for Spirit Airlines breaks out

by Kristin Schwab
Apr 6, 2022
JetBlue steps up with an offer.
Following the Spirit-Frontier merger announcement, JetBlue put in an unsolicited (and high) offer.
Brandon Bell/Getty Images
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