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Air travel is still melting down, and travel agents are caught in the middle

Aug 30, 2023
Erica Wilkinson of Campbell Travel says travel agents are the ones getting clients "unstuck" in the New Air Travel Normal.
"I've been doing this for a dozen years. I've never quite seen a season of so much upheaval," says travel agent Erica Wilkinson.
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Delta is dealt a blow

Aug 8, 2016
Why three of the big airlines have had meltdowns: system complexity, not age.
A Delta jet takes off at LaGuardia Airport , August 8, 2016 in the Queens borough of New York City. Delta flights around the globe were grounded and delayed on Monday morning due to a system outage. 
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