The latest American Customer Satisfaction Index is out. The ACSI* measures how customers feel about a range of companies that provide goods and services around the country. This month’s survey put one industry in an unfortunate spot when it comes to customer satisfaction: Internet service providers.

Susan Crawford, at the Benjamin Cardozo School of Law in New York, joins Marketplace Tech host Ben Johnson to discuss the results and why ISPs are falling behind.

*Correction: An earlier version of this story contained a typo of ACSI. The text has been corrected.