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Southwest’s Gary Kelly on building a corporate culture

In the first installment of our new segment "Conversations from the Corner Office," Kai talks with Southwest Airlines CEO Gary Kelly about building a corporate culture, and why the customer isn't necessarily always right.

CEO Snapshot

Who: Gary Kelly, CEO, Southwest Airlines

Joined Southwest in 1986, first as Controller, then Chief Financial Officer. Promoted to CEO in 2004.

What he did before: Auditor and mainframe computer software development

First paying job: Carpenter’s apprentice

Education: B.A. in accounting from the University of Texas at Austin; Certified Public Accountant.

What you may not know: Kelly is a big guitar fan and tries to play every day. His favorite guitar? A Collings Dreadnought.

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