Marketplace Tech for Wednesday, May 27, 2015
Airing on Wednesday, May 27, 2015: First up, we talk to Michael Lopez-Alegria, a retired NASA Astronaut and independent consultant for space companies, about rearranging the International Space Station to make room for the commercial space industry. Plus, we'll speak with the Verge’s Josh Lowensohn about how Netflix gets you to watch by running tests and mining your data. And after decades of declines in customer satisfaction, domestic airlines and airports are spending billions to improve the customer experience. Much of that spending is on technology—from wi-fi on international flights to real-time baggage tracking to an Apple Watch app that will ping you based on where you are in the airport, alerting you to gate changes or delays. But are customers actually getting a better experience? Is flying less of a hassle or more enjoyable because of new technologies?
Airing on Wednesday, May 27, 2015: First up, we talk to Michael Lopez-Alegria, a retired NASA Astronaut and independent consultant for space companies, about rearranging the International Space Station to make room for the commercial space industry. Plus, we’ll speak with the Verge’s Josh Lowensohn about how Netflix gets you to watch by running tests and mining your data. And after decades of declines in customer satisfaction, domestic airlines and airports are spending billions to improve the customer experience. Much of that spending is on technology—from wi-fi on international flights to real-time baggage tracking to an Apple Watch app that will ping you based on where you are in the airport, alerting you to gate changes or delays. But are customers actually getting a better experience? Is flying less of a hassle or more enjoyable because of new technologies?
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