Your browser does not support the audio format.
Marketplace Tech
Customer service is being automated. Will bots take over those jobs?
by
Meghan McCarty Carino and Jesús Alvarado
Listen
Pause
LISTEN
HTML EMBED
<iframe id="mp_697555" title="Marketplace Embed" src="https://www.marketplace.org/shows/marketplace-tech/customer-service-is-being-automated-will-bots-take-over-those-jobs/popout" frameborder="0" width="100%" height="240px"></iframe>
Click to Copy
EMBED
EMBED
Download
Download
Marketplace Logo </svg> </a> <a href="https://www.marketplace.org" target="_blank" class="inline-flex min-mobile:hidden content-end items-center"> <svg width="27" height="27" viewBox="0 0 27 27" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M10.7354 16.2L16.103 21.5753L26.8138 10.7753V0" fill="#BFD730"/> <path d="M0 5.37537V27L10.7353 16.2" fill="#00C1DE"/> <path d="M10.7353 16.1999L0 26.9999H26.8137V10.7753L16.1029 21.5753" fill="#2CB34A"/> <title>Marketplace Logo </svg> </a> </div> </div> </div> <!-- Your Google Analytics Plugin is missing the tracking ID --> </body> </html>