TODAY ONLY - 4x your impact with a Giving Tuesday match! MATCH MY GIFT
Apr 27, 2017

04/27/2017: United CEO tells us he ‘messed up’

HTML EMBED:
COPY

United Airlines is rolling out a series of 10 changes to "improve customer experience" — a move that follows the forcible removal of a passenger on one of its flights. Among those changes: an offer of up to $10,000 to passengers if they give up their seat. CEO Oscar Munoz stopped by to discuss these new policies, regrets over his initial response to the dragging incident, and why the airline is still overbooking flights. Plus: a status update on reports that President Trump would withdraw the U.S. from the North American Free Trade Agreement.

Segments From this episode

United will now give passengers up to $10,000 to give up their seat

Apr 27, 2017
CEO Oscar Munoz talks to us about what the airline did wrong and how it's moving forward.
United announced 10 changes it's making to its overselling and rebooking procedures.
Scott Olson/Getty Images

As FDA pick nears confirmation, the agency grapples with nearly 1,000 vacancies

Apr 27, 2017
A key Senate committee is expected to vote Thursday on the confirmation of Dr. Scott Gottlieb to head up the Food and Drug Administration. If confirmed, which is expected, one of the headaches Gottlieb will inherit on Day 1: filling as many as 1,000 vacancies at the agency. Filling some of those jobs could speed […]
Ivanka Trump's fashion line was pulled from some stores after the election amid a boycott of Trump-branded products. Above, her shoes are on clearance at the Century 21 department store in New York City.
Drew Angerer/Getty Images

A Mexican movement pushes back against U.S. corn

Apr 27, 2017
The 'No Maiz Gringo' campaign is putting pressure on Mexico's government to restrict imports of corn from the U.S.
Andrew Burton/Getty Images

04/27/2017: United CEO Oscar Munoz on his 'awful choice of words'

Apr 27, 2017
United Airlines is issuing a series of changes, including the possibility of $10,000 for passengers who shift flights, in response to the dragging incident earlier this month. CEO Oscar Munoz joined us to talk about the company's new policies and the "awful choice of words" in his initial apology. Afterwards, we'll look at a movement in Mexico to stop imports of U.S. corn, and then talk about the practice of brand relabeling.

United Airlines is rolling out a series of 10 changes to “improve customer experience” — a move that follows the forcible removal of a passenger on one of its flights. Among those changes: an offer of up to $10,000 to passengers if they give up their seat. CEO Oscar Munoz stopped by to discuss these new policies, regrets over his initial response to the dragging incident, and why the airline is still overbooking flights. Plus: a status update on reports that President Trump would withdraw the U.S. from the North American Free Trade Agreement.

The team

Stephen Ryan Producer, BBC

Biggest. Match. Ever.

For Giving Tuesday, the Kendeda Fund is matching all donations 3-to-1.

Don’t wait: this special match is TODAY ONLY!