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Marketplace Money for Friday, August 9, 2013
Aug 9, 2013

Marketplace Money for Friday, August 9, 2013

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Over the past few weeks, we've taken you back to personal finance backs. Now that you're all caught up in the fundamentals, it's time to pay attention to you -- the consumer. We've got advice on what to do when you're vacation plans are thwarted by a travel alert. Plus, the art of using social media to get better customer service. Also, the Consumer Financial Protection Bureau was set up to protect you. We talk to the head of the CFPB about how to use the organization to improve your overall consumer experiences. And stories about what phasing out Fannie and Freddie means for you, what news is worth, summer reading suggestions, and the mystery of COLA (we don't mean the beverage).

Segments From this episode

Why are cars the biggest gripe for consumers?

Aug 9, 2013
Financial expert Lynnette Khalfani Cox answers listeners' questions about big ticket items, like cars and homes.

What's news worth to consumers?

Aug 9, 2013
A look at how individuals decide to pay for information.

Farewell, Fannie and Freddie? How a privatized mortgage industry affects you

Aug 9, 2013
Congress's proposed plans to phase out government-backed mortgage giants Fannie Mae and Freddie Mac will almost certainly mean higher mortgage rates for consumers.

Consumer complaint? Who you gonna call? Try the government

Aug 9, 2013
Since 2011, the Consumer Financial Protection Bureau has been collecting consumer complaints and helping people resolve their disputes with companies. Richard Cordray, the newly confirmed CFPB director, talks about using his organization as a resource.

How to use social media for effective customer service

Aug 9, 2013
Sometimes it pays to use Facebook or Twitter to get effective customer service. Tips on how to get the results you want.

Should you cancel your trip when there's a travel advisory?

Aug 9, 2013
So you're heading to a country that has a travel warning or alert. What should you do? Advice from the airfare watchdog.

Over the past few weeks, we’ve taken you back to personal finance backs. Now that you’re all caught up in the fundamentals, it’s time to pay attention to you — the consumer. We’ve got advice on what to do when you’re vacation plans are thwarted by a travel alert. Plus, the art of using social media to get better customer service. Also, the Consumer Financial Protection Bureau was set up to protect you. We talk to the head of the CFPB about how to use the organization to improve your overall consumer experiences. And stories about what phasing out Fannie and Freddie means for you, what news is worth, summer reading suggestions, and the mystery of COLA (we don’t mean the beverage).