Starbucks plans to close 8,000 stores for a single day to conduct racial bias training for over 175,000 members of their workforce. It follows public outrage after two black men were arrested in a Philadelphia Starbucks while waiting for a friend. In recent years, companies have embraced bias training as a way to get ahead of — or get out from under — similar incidents. So, how do businesses know whether these training sessions really work and how do you measure their effectiveness? Khalil Smith, head of diversity and inclusion practice at the NeuroLeadership Institute, joins Marketplace Weekend to discuss.
Click the audio player above to hear the full story.
We’re here to help you navigate this changed world and economy.
Our mission at Marketplace is to raise the economic intelligence of the country. It’s a tough task, but it’s never been more important.
In the past year, we’ve seen record unemployment, stimulus bills, and reddit users influencing the stock market. Marketplace helps you understand it all, will fact-based, approachable, and unbiased reporting.
Generous support from listeners and readers is what powers our nonprofit news—and your donation today will help provide this essential service. For just $5/month, you can sustain independent journalism that keeps you and thousands of others informed.