The thing about the outrage over the United passenger getting bloodily dragged off a plane is that, well, there is a lot of it. At the White House, Sean Spicer was asked about United in his press briefing. The airline’s stock price descended 1 percent today. The video has generated calls for a boycott as far as China. United finally issued a full apology — but not for two days after the event. It all begs the question: Was there a better way to handle the situation? The answer: Yes, there was. And airlines do it all the time.
Click the audio player above to hear the full story.
As a nonprofit news organization, our future depends on listeners like you who believe in the power of public service journalism.
Your investment in Marketplace helps us remain paywall-free and ensures everyone has access to trustworthy, unbiased news and information, regardless of their ability to pay.
Donate today — in any amount — to become a Marketplace Investor. Now more than ever, your commitment makes a difference.