
What United could have done differently

The thing about the outrage over the United passenger getting bloodily dragged off a plane is that, well, there is a lot of it. At the White House, Sean Spicer was asked about United in his press briefing. The airline’s stock price descended 1 percent today. The video has generated calls for a boycott as far as China. United finally issued a full apology — but not for two days after the event. It all begs the question: Was there a better way to handle the situation? The answer: Yes, there was. And airlines do it all the time.
Click the audio player above to hear the full story.
Marketplace is on a mission.
We believe Main Street matters as much as Wall Street, economic news is made relevant and real through human stories, and a touch of humor helps enliven topics you might typically find…well, dull.
Through the signature style that only Marketplace can deliver, we’re on a mission to raise the economic intelligence of the country—but we don’t do it alone. We count on listeners and readers like you to keep this public service free and accessible to all. Will you become a partner in our mission today?