In a world of algorithms and technological processes, the customer at the end of that process is sometimes reduced to a number or statistic.
In a world of algorithms and technological processes, the customer at the end of that process is sometimes reduced to a number or statistic. - 
Listen To The Story
Marketplace

The tech giants of Silicon Valley constantly look for the next move that changes the way we live. And while these advancements are groundbreaking, it can shift a system that already existed, affecting the jobs and livelihoods of people embedded in that system. In a world of algorithms and technological processes, the customer at the end of that process is sometimes reduced to a number or statistic. 

Om Malik, a tech writer for The New Yorker and a partner at True Ventures, wrote an article in The New Yorker titled "Silicon Valley Has An Empathy Vacuum".

On Facebook's Fake News:

You know, thinking about everything from growth perspective, engagement perspective, not from a human perspective. They don't quite understand how their platform can have a negative impact. Everybody just kind of assumes— there is a set way of thinking about the impact of technology and there is very... you know, difficult-to-find alternatives.

On what we can do about this problem: 

The first thing we could do is actually listen better. Forget the filter bubbles, we should just listen better. And the second thing we could do is: can we bring along all the industries, which we are impacting into the future with us. And if we cannot, can we retrain some of the people and bring them along. Unless we think about these things, I don't think we can go anywhere.  

Click the audio player above to hear the full interview.

“I think the best compliment I can give is not to say how much your programs have taught me (a ton), but how much Marketplace has motivated me to go out and teach myself.” – Michael in Arlington, VA

As a nonprofit news organization, what matters to us is the same thing that matters to you: being a source for trustworthy, independent news that makes people smarter about business and the economy. So if Marketplace has helped you understand the economy better, make more informed financial decisions or just encouraged you to think differently, we’re asking you to give a little something back.

Become a Marketplace Investor today – in whatever amount is right for you – and keep public service journalism strong. We’re grateful for your support.

Follow Kai Ryssdal at @kairyssdal