If you did any air travel over the weekend, you may have noticed an unfamiliar announcement in the terminals: Passengers were advised not to turn on or charge Samsung Galaxy Note 7s while on board or store the smartphone in checked baggage.
Samsung announced an replacement program for the Samsung Galaxy Note 7 on September 2nd after 35 reports of the lithium batteries overheating and exploding, according to Reuters.
Kai Ryssdal spoke with Molly Wood, Marketplace’s senior tech correspondent, on what is next for Samsung.
On the future of Samsung:
Interestingly, Samsung has been dogged with questions of quality kind of forever. People, especially who have been following them as an electronics company, know this, but I think the way forward is just to keep going, to keep pushing the Note 7 and to keep advertising it. Everybody who’s tried it really likes it. I actually feel like there’s every reason to think that they could get past this, but this cannot ever happen again.
Click on the audio player above to hear the entire interview.
If you’re a member of your local public radio station, we thank you — because your support helps those stations keep programs like Marketplace on the air. But for Marketplace to continue to grow, we need additional investment from those who care most about what we do: superfans like you.
Your donation — as little as $5 — helps us create more content that matters to you and your community, and to reach more people where they are – whether that’s radio, podcasts or online.
When you contribute directly to Marketplace, you become a partner in that mission: someone who understands that when we all get smarter, everybody wins.