Mat Honan is the San Francisco bureau chief for BuzzFeed News, and writes about the technology industry and its impact on society. Honan recently wrote about the guilt one may feel when taking part in the on-demand economy. The full article, “LOL Everything Matters When Everyone Is Connected,”can be found on BuzzFeed:
Our washing machine is broken. Or, at least, the pipe it drains into is. Despite all my attempts to fix it, crawling around on my belly with a pipe wrench and a plumber’s snake, all I have to show is a broken PVC pipe, a minor chemical burn, and a mountain of laundry that our family of four has piled up. So last night, I put in an order with Washio, an on-demand laundry service. And this morning, an extremely nice and highly professional woman showed up at our door, promptly at 7 a.m., took away our laundry, and left us with a chocolate pastry from a bakery in Oakland.
It was amazing, and I feel conflicted about it.
It’s the same kind of feeling I have whenever I take an Uber, or Lyft, or use Instacart to pick up groceries, rather than going myself. I found myself apologizing to the woman who picked up our laundry. “Our washing machine is broken,” I explained. “Well that’s good business for us,” she countered. And it’s true, I guess. Why wouldn’t she be happy to have work? A job is a job when you need one.
And yet my guilt stems not from whatever her own personal experience is as much as it does the remaking of the great American economy into a vast labor market of contract workers — the 1099 economy — whose days are dictated by the whims of mobile software and whose job security is often determined by the numerical star rankings of a capricious and harried market.
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