It’s not you, it’s my cost-benefit calculations
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Companies have lots of ways of optimizing for the best results. Big data, customer satisfaction and good old cost-benefit analysis are, of course, the buzz words of the moment.
As writer Josh Freedman made clear in a story at McSweeney’s Internet Tendency, they are popping up everywhere:
Susan, we need to talk. I’ve been doing a lot of thinking lately. About us. I really like you, but ever since we met in that econ class in college I knew there was something missing from how I felt: quantitative reasoning. We can say we love each other all we want, but I just can’t trust it without the data. And after performing an in-depth cost-benefit analysis of our relationship, I just don’t think this is working out.
Listen to his piece adapted for the radio in the player above.
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