In light of the Comcast-TimeWarner Cable and AT&T-DirecTV mergers, the American Customer Satisfaction Index is out with its latest survey of the telecommunications industry.
To everyone’s, ahem, surprise, internet service providers (ISPs) and cable TV services are at the bottom of the bottom. ISPs got a satisfaction score of 63 out of 100, citing complaints of “high prices, poor reliability, and declining customer service,” and cable companies got a low of 65.
They’re doing surprisingly well, though – if the equivalent of a C-grade can be called “well” — cell phone companies and wireless providers, who received scores of 78 and 72 respectively.
Marketplace is on a mission.
We believe Main Street matters as much as Wall Street, economic news is made relevant and real through human stories, and a touch of humor helps enliven topics you might typically find…well, dull.
Through the signature style that only Marketplace can deliver, we’re on a mission to raise the economic intelligence of the country—but we don’t do it alone. We count on listeners and readers like you to keep this public service free and accessible to all. Will you become a partner in our mission today?