Listen To The Story

Janell Burley Hofmann is a Cape Cod mother of five who keeps a close eye on how to behave with technology. Today's topic: Email and the expectation that we have to answer everything the moment we see it.

Hofmann argues senders should start including a timeframe for when they need a response. Click on the audio player above for more on how to train your digital community not to expect instant email gratificiation.