How the wait window is hurting productivity
You probably know the drill by now: You buy something — let’s say a dishwasher — you want it delivered, and a company promises it’ll show up in a four-hour window. It can be maddening, all that waiting.
According to the Wall Street Journal, more than half of adults say they’ve used a vacation day or sick day to just wait around.
But that could change. The Journal reports there’s a trend afoot: companies are trying to calm customers by decreasing the wait window to two hours, and letting people know when the delivery truck gets close.
On today’s Mid-day Extra, we talk to Rebecca Wettemann, vice president of Nucleus Research, about the relationship between these long wait windows and lost productivity.
There’s a lot happening in the world. Through it all, Marketplace is here for you.
You rely on Marketplace to break down the world’s events and tell you how it affects you in a fact-based, approachable way. We rely on your financial support to keep making that possible.
Your donation today powers the independent journalism that you rely on. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you.