49% of SNS-using adults said they have seen mean or cruel behavior displayed by others at least occasionally. And 26% said they had experienced at least one of the bad outcomes that were queried in the survey. Those bad outcomes were:
o 15% of adult SNS users said they had an experience on the site that ended their friendship with someone.
o 12% of adult SNS users had an experience that resulted in a face-to-face argument or confrontation with someone.
o 11% of adult SNS users had an experience on the site that caused a problem with their family.
o 3% of SNS-using adults said they had gotten into a physical fight with someone based on an experience they had on the site.
o 3% of adult SNS users said their use of the site had gotten them in trouble at work because of something that happened on the site.
Pew wants to make clear – these are adults we’re talking about. Pew released similar research on teens last November – their work shows that more adults have a positive experience than teens, and a lot fewer adults say they have problems as a result of their use of social networks.
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