Airline passengers protected from hidden fees and overbooked flights

Jim O'Grady Aug 23, 2011
HTML EMBED:
COPY

Airline passengers protected from hidden fees and overbooked flights

Jim O'Grady Aug 23, 2011
HTML EMBED:
COPY

Stacey Vanek-Smith: Starting today, airlines will have to prominently post the fees they charge. And they’ll have to offer more money to passengers that get involuntarily bumped. It’s all part of the new flyer-protection regulations.

WNYC’s Jim O’Grady reports.


Jim O’Grady: Consumer groups have long complained that buying a ticket online means digging deep into an airline’s website to understand its fees.

Charlie Leocha of the Consumer Travel Alliance says he’ll be interested to see how airlines clearly display fees on everything from early boarding to extra leg room.

Charlie Leocha: I really don’t know exactly how they’re going to do it because they have so many different fees now and they change so quickly.

Airlines say they strive to communicate clearly with passengers. Steve Lott is with the Air Transport Association.

Steve Lott: Airlines already have made many service improvements and many of the regulations going into effect formalize procedures already in place.

In January, airlines will face even more rules, including notifying passengers at the boarding gate if their flight is delayed or canceled.

I’m Jim O’Grady for Marketplace.

Marketplace is on a mission.

We believe Main Street matters as much as Wall Street, economic news is made relevant and real through human stories, and a touch of humor helps enliven topics you might typically find…well, dull.

Through the signature style that only Marketplace can deliver, we’re on a mission to raise the economic intelligence of the country—but we don’t do it alone. We count on listeners and readers like you to keep this public service free and accessible to all. Will you become a partner in our mission today?

Your donation is critical to the future of public service journalism. Support our work today – for as little as $5 – and help us keep making people smarter.