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Beware of charities' 'donor illusion'

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Kai Ryssdal: When an economy slows down like ours has, especially when it slows way down, consumers start behaving differently. We don't spend as much. And when we do, we want to make sure we're getting our money's worth. That holds true whether it's a trip to the supermarket, or deciding what charity we're going to support. Today on our philanthropy series: specificity.

You can give to sponsor a child. You can buy a desk-and-chair set for a village school, or a goat for a family. Donors get the satisfaction of knowing exactly where their money is going, and they can develop a special relationship with the person at the other end.

Ashley Milne-Tyte discovered those relationships sometimes aren't as special as they seem.


ASHLEY MILNE-TYTE: Listen to a snippet of this ad from charity Plan USA.

PLAN USA: When we met him, 12-year-old Alex had just watched both of his parents die. The only family he has now is a very old grandmother.

Several years ago my heart melted at a similar ad from another charity, Christian Children's Fund. I began sponsoring a little boy in India. I sent about $25 each month. It helped fund a program to support and educate local families, including his. I wrote him letters, he wrote me back. Then the charity abruptly informed me they'd expelled the child and his family from the program. They said his parents weren't sticking to the rules and were misusing funds.

Anne Lynam Goddard: We do everything possible to keep that relationship going to benefit the child.

That's Anne Lynam Goddard. She's president of Child Fund International, which recently changed its name from Christian Children's Fund. She couldn't speak to my case. But she says it's rare for the charity to end a relationship between sponsor and child, and if it does, it's for good reason.

GODDARD: You know, our good stewardship would say if the child is not benefiting appropriately then we would need to inform the sponsor of that.

OK, so my rational side gets it. But I felt betrayed and terrible for the kid. There seemed to be a disconnect between what the charity promoted -- the joys of the sponsor/child relationship -- and the reality of cutting the cord for business reasons.

Tim Ogden edits Philanthropy Action, a Web site for donors. He says I got caught up in what he calls the donor illusion: the promise of a direct connection between a donor and an individual recipient.

TIM OGDEN: And it's an illusion that's created by the marketing, and it's created because it's a powerful one for attracting donations. But the reality is if you really care about doing the most good then there shouldn't be that direct connection.

Because he says charities need the flexibility to respond to the situation on the ground. That could mean using a donor's money for flood relief instead of buying a family a goat. Or simply not allowing money to be misused. He says many charities expand on their business model in the fine print.

OGDEN: The big problem with donor illusion is of course that plenty of people don't read the fine print. And when they find out the way things really work they feel lied to or misled and they react very negatively.

Something like that has happened recently at another organization, Kiva. The nonprofit helps donors fund entrepreneurs, mainly in developing countries, through local microfinance organizations. Until recently plenty of Kiva donors, including me, thought they were sponsoring a specific person -- the site posts entrepreneurs' photos and stories and encourages you to pick one. But it turns out that donations actually backfill loans that have already been made.

Matt Flannery is co-founder and CEO of Kiva. He says Kiva changed the wording on its Web site soon after the controversy blew up.

MATT FLANNERY: We learned through this process that our users wanted to see more detail upfront about the underlying mechanics. Now those processes were always described on the site, but I think we learned that they needed to be described more prominently.

He says donations are still flooding in. But why tout the personal connection at all? Because it pulls people in. Child sponsorship makes up the largest chunk of international giving in the U.S.

Tim Ogden of Philanthropy Action believes it would be better if nonprofits dropped the whole person-to-person idea.

OGDEN: The people who are being helped, the help they're getting is dependent on the whim of the donor, not on what they really need.

He says the more clear-eyed donors are the better it is for the people who need their help. But that doesn't mean donors like me won't miss the illusion.

I'm Ashley Milne-Tyte for Marketplace.

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Keith Norris's picture
Keith Norris - Dec 7, 2009

I helped start a child sponsorship program in Indonesia 10 years ago and am still assisting the program. There are problems that occur and children must be dropped. The child may drop out of school or moves away from the area. Although this may disappoint sponsors and the organization's staff, seeing the photos of some poor sponsored children graduating from university reminds me why I stay involved.

Caitlin McShane's picture
Caitlin McShane - Dec 6, 2009

www.SaveTogether.org - A great organization that's up-front about the fact that you aren't funding individuals directly but still does a compelling job providing the stories and profiles of individuals supported through donations. It's an online marketplace, much like Kiva.org, but it promotes microsavings, not credit. Transparency, ethics, inspiring stories, and an emphasis on helping low-wage workers save... It's my charity of choice and after listening to your story on Donor Illusion, I'm even more proud to be a supporter!

Judy Nelson's picture
Judy Nelson - Dec 5, 2009

Regarding your chartible giving series, this would be a good platform to inform people that often the money they give is not going where they think. The American Institute of Philanthropy (AIP) is a good source of information on many charities... how much of your money goes to adminstrative costs and how much actually goes to the charity, as well as how much the CEOs take home.

Michael Kilpatrick's picture
Michael Kilpatrick - Dec 4, 2009

I'm very interested in this topic and believe the underlying cause for the “Donor Illusion” is the question of tax deductibility. As I understand it, the reason donations are not given directly to an identified individual is because the IRS will not allow it. I also have a sponsor child through World Vision, none of the funds I contribute go directly to the child. Only non-monetary "gifts" like the greeting cards they encourage us to fill out can go to a specific person. I have been trying to start a charity for over three years but have all but given up due to this IRS regulation. I’m surprised this topic was not mentioned in this story and would love to hear more on this.

Ashley Milne-Tyte's picture
Ashley Milne-Tyte - Dec 4, 2009

Regarding the posts about where your money is going when you sponsor a child, I didn't mean to imply that this money doesn't do a good and worthwhile job -- your money is going to fund much needed programs. And when you send a letter, or a birthday gift, those things go directly to the child. You can, if you're lucky, build a years-long relationship with a child. My story focused on what happens when things don't work out, which they sometimes don't, and on the fact that the charity can pull the rug out from under your relationship at any time, if it sees fit. When that happens, and it happened to me twice, you're forced to recognize that the child/sponsor relationship is a lot less solid than you thought. But that's not to imply that these charities don't do good work.

Steve Edwards's picture
Steve Edwards - Dec 4, 2009

Check out the website Charity Navigator. Anyone engaging in charitable giving should make this site their first stop.

Virginia Sowers's picture
Virginia Sowers - Dec 4, 2009

Kelli, you can be assured that the letters you receive from your sponsored child are authentic. Children highly value the letters and gifts they receive from sponsors and want to communicate their appreciation.If the child is not old enough to write to you, a family member or community member may write on his or her behalf. Many of our sponsors are able to visit the children they sponsor through a special trip arranged through ChildFund or one of our organized Study Tours. It's a unique opportunity to witness firsthand exactly how ChildFund programs work and how donations are being used.

Elaine Lang Cornett's picture
Elaine Lang Cornett - Dec 4, 2009

Re: the Philanthropy series, and "Donor Illusion"...
I support a small charitable organization (Arlington Academy of Hope) that was started by a husband and wife who felt building schools in their home region of Uganda would be a good way to "give back" after achieving success here in the US. I am in direct contact with the student I am helping, and this pen pal activity is supported and encouraged. I also contribute to Save the Children, and get the generic letter from the regional coordinator about an "ambassador child" who represents the community my money goes to . Both are good efforts but I have to say that I really enjoy the one-to-one contact I get with Arlington Academy of Hope. It's also wonderful miracle of a story, (the founders are nice, quiet, middle class people who were determined to do a good thing, and did!) and I love being part of it!

David Roodman's picture
David Roodman - Dec 4, 2009

The Kiva controversy was triggered by a blog post I wrote. If you want to learn more, visit http://blogs.cgdev.org/open_book/2009/10/kiva-is-not-quite-what-it-seems....

Sue Buratto's picture
Sue Buratto - Dec 4, 2009

I certainly hope you will follow up on this article. It was too short to give those of us supporting a child to know whether this is a worthwhile investment or not. Your lead-in certainly led us to expect more. We count on you.

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