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Are credit scores fair?

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Tess Vigeland: About a month ago, the hyper-prominent blogger and MetaFilter founder Matt Haughey took to his blog to vent about his declining credit score. The title of the post was "Credit Scores are Bull..." well, we'll leave it there.

He outlined his credit history and pointed out his score was higher when he carried more debt and was dropping as he seemingly became a more responsible financial citizen. The blogosphere lit up. The New York Times featured the debate. And John Ulzheimer of SmartCredit.com responded online.

We thought Matt's post highlighted several things that we find ridiculous about credit scores. So I've got both gentlemen with me to hash it out. Matt, John welcome to the program.

Matt Haughey: Thanks for having me.

John Ulzheimer: Thank you very much for having me.

Vigeland: Well Matt, let's start off with the blog post. Tell us what your current credit score is and what your beef is with that score.

Haughey: My current credit score is a 690. And I guess my beef is, I'm in the best financial position I've been in my whole life now, and I have the lowest credit score I've had in years. And when I had my highest score, I had tons of debt. I'd just been paying the minimums on lots of credit cards and I had a great credit score. I just assumed credit scores were a number you can put on someone and that would somehow it would reflect their ability to pay.

Vigeland: OK. Are there any aspects of your finances that you do not share in this post that would give us some insight into your score?

Haughey: Well, I guess I told John I had one late payment like five years ago, and that knocked me down 20, 30 points.

Vigeland: What, on like a credit card?

Haughey: No, it was like... I was auto-paying my mortgage online and there was some weird $30 charge that they wouldn't allow me to pay online. It basically never showed up in my e-mail as a bill until I suddenly got paper bills saying, "Hey, this thing is two months past due." And that was almost five years ago and I did come down 30 points or something from that. But since then, it dropped a hundred more. Mostly it's not having credit cards. And I think that's a good thing. I just buy everything with my ATM Visa card with real cash, and that's not good in the credit score world.

Vigeland: Alright John, let's get to you. Your first note to Matt was essentially that what he was looking at was not his FICO score, correct?

Ulzheimer: Yeah. We identified issue number one, which is that all of the advice that Matt was given was being given to improve a credit score that A. has zero relevance in the world of financial services. No lender uses it, no insurance company uses it.

Haughey: But John, I followed your advice to try MyFICO.com and it was only two points off.

Ulzheimer: What Matt's referring to is we actually communicated through his blog and I suggested he kind of get off the FreeCreditReport.com track and get on the FICO track. Which would at least put him in the environment where the score that he's seeing would be relevant information that perhaps a bank that he would want to do business with in the future would be able to see. So the fact that the scores were similar were really immaterial. What is material is that no one item on your credit report drives your score to be whatever it is.

But the primary factor in your credit score is gonna be are you paying your bills on time and what kind of debt you're in. Now, don't get me wrong Matt. If they screwed you by not giving you proper notice that you couldn't pay that $30 fee online, I'm in your corner. The problem when you look at a credit report is that there's no back story. There's no way for a credit scoring system to look at a credit report and say, "Hey look, this is a billing snafu. These delinquencies should not be considered in anybody's score." There's no way for them to distinguish between a valid and an invalid late payment.

Vigeland: Yeah, but John, from what Matt told us, that was five years ago. But his credit score has been falling more recently. So, why would something that happened five years ago suddenly star to show up as a problem for him?

Ulzheimer: Well, we don't know that that's actually occurred, because we don't know what his FICO score was five years ago when this all started.

Vigeland: So then if that's the case Matt, do you still feel comfortable saying some of the things that you said on your blog, given that you weren't looking at the most common and most utilized score, which is the FICO score?

Haughey: Well, I mean, even when I did, I got a two-point difference out of a 700, so I assume it's a very accurate estimation.

Vigeland: Let me jump in here: Let's take one example, Matt's complaint that his score went down when he closed cards. And John, you talked about -- in your response -- that it was because his utilization went up when he closed cards. He was using more of the credit limit on fewer cards. And in essence, the system punishes you for shedding cards and closing accounts.

Ulzheimer: Closing a card does not have any influence at all over the length of credit history. A card that's open that's 10 years old is just as old as a card that's closed that's 10 years old. That's actually a pretty common myth in credit scoring. But the first part of what you said is absolutely true. If you do close cards and you're carrying balances on other cards that are still open, you're reducing what's called "open to buy" or the aggregate amount of your credit limits.

Vigeland: But then basically, again, that is an argument for having more cards.

Ulzheimer: I would suggest it's an argument to not have credit card debt than it is to have open cards.

Vigeland: But if you have no credit cards, your score is gonna go down.

Ulzheimer: Absolutely not. If you have no credit cards, then you have no credit card debt and your score is absolutely fine -- assuming you're doing the other things good, like paying your bills on time.

Haughey: OK. I've been told again and again and again that I shouldn't have closed my credit cards. You know, it starts to feel like a part-time job to nurse this score. It's a ridiculous amount of work.

Ulzheimer: What he's saying is absolutely true. Here's the deal: Credit scoring is a complicated and sometimes infuriating and maddening machine. And I'm the first to say that is absolutely the case. But I would say that to simply suggest that they're unfair and we'd be better off without them, and some stuff doesn't make common sense -- I think that's being a little short-sighted.

In the next 15 seconds, I will explain how to have fantastic FICO scores forever: Pay all of your bills on time, don't ever give anybody an excuse to say something bad about to a credit reporting agency, like delinquencies or collections. If you choose to use credit cards, maintain as low of a balance as you possibly can, relative to the credit limit. Shop for credit only when you need credit, not to get the discount at the mall during Christmas time. And as your credit report gets older organically and as you build a more diverse set of accounts on your credit report, you will earn and maintain very very good scores. That's it.

Vigeland: So Matt, has this changed your mind at all?

Haughey: Not really. I understand everything John just said. I mean, the core issue is I've watched my score go gently down over the last couple years.

Vigeland: Although it was not your FICO score.

Haughey: Right, but I think it's a close estimate. I watched it go down by just practicing good financial habits, by using cash instead of credit, pouring all my money into retirement. I know these are things that have nothing to do with credit, and I know they have no access to my accounts, so the credit stuff is just going to be an estimate based on my activity.

Vigeland: Alright, it has been an interest conversation. Thank you both for joining us. Matt Haughey is a long-time blogger, founder of MetaFilter.com. Thanks so much for coming in.

Haughey: You're welcome.

Vigeland: And John Ulzheimer is president of consumer education at SmartCredit.com. Thank you as well.

Ulzheimer: Thanks for having me Tess.

About the author

Tess Vigeland is the host of Marketplace Money, where she takes a deep dive into why we do what we do with our money.

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E R's picture
E R - Oct 8, 2011

So, this is both a confession of my own stupidity and a kvetch on the advice given in this story; Tess recommended getting this your FICO score at myFICO.com. Because I love statistics, I did - in order to do this you have to sign up for score watch, which initializes with a free 10 day trial period, after which the charge you $14.95/mo. No biggie - even if I forget it's only $14.95.Predictably, I forget to cancel within 10 days, and when I do - guess what? minimum 3 month subscription. $45 later I have a worthless statistic
(that incidentally matches my *really* free credit score) and a worthless service. I'm sure this was in the initial agreement, I just overlooked it - I'm not saying this isn't all my fault, it undoubtedly is, but I don't think NPR should be recommending services in any forum without full disclosure.

Annette Segura's picture
Annette Segura - Oct 1, 2011

We do the prudent thing and shop around for the best refinancing terms we can find. We do this by shopping with competitor banks and credit unions and also through an independent mortgage broker. This shopping takes place over a 6-week period. We started the refi process with credit scores at 803 and 799. Three months later, our scores have dipped to 780's because, credit bureau states: Too many credit inquires recently. So, prudent consumers are damned if they try to shop smart for the biggest debt they will ever have to finance. How did Frank-Dodds legislation fail to address this conundrum. Are these credit bureaus an unchecked arm of the government? No, then why can they ruin people's financial profiles on a whim?
A. Segura

sandra getlein's picture
sandra getlein - Sep 29, 2011

Like several others who responded to this story, my husband and I stopped using credit cards a few years ago. We have no debts, pay our bills on time, save regularly to a retirement account, and have long, stable employment histories. We paid off a car loan last year and just learned the credit bureaus dropped us. Just like that, all our credit history disappeared. We have repaid every loan, mortgage, and credit card debt since 1972 when we bought our first car. Yet, Experian has the right to make all that disappear. Iwas momentarily uplifted by Mr. Ulzheimer's suggestion about getting our FICO score thinking our credit history may show up there. The result? They did a quick check with Equifax and got back to me that we have no credit history. So, they use the free information and then charge people for it?
Thank you for your interest in
this topic. I hope you will continue to look into the problem because the arbitrary dropping of people's credit histories has serious repercussions for individuals and probably for the economy at large. Aren't they turning down
the best customers? And don't these credit bureaus, huge bureaucracies with thousands of employees all over the world, have way too much power over people?
I have one suggestion: lose Mr. Ulzheimer. He really doesn't know what he's talking about.

Paul North's picture
Paul North - Sep 28, 2011

Perhaps you've heard the assertion that based on statistics and probability, "With an infinite number of monkeys typing on an infinite number of computer keyboards, one of them will be typing out a Shakespeare play !". Which leaves us with the unasked question: "What are the rest of them producing ?"

My answer: "Credit reports and credit scores !", as this story so well illustrates ! "A pox on all their houses !" (Alright, not really - I'm not a bio-terrorist).

- Paul North.

John Ulzheimer's picture
John Ulzheimer - Sep 27, 2011

Great comments!! Keep in mind that this interview is edited down from about 24 mins of actual talk time. A lot of what you are asking for in your comments was actually addressed but didn't make it into the final cut.

Tracie Ewing's picture
Tracie Ewing - Sep 26, 2011

I'm with Matt on this one. I'm in the best financial shape I've been in years. My credit cards are down below the 30% available credit to balance most bankers recommend. I pay my bills on time. I paid my car loan off two years ago, and I'm able to save for retirement and that fancy vacation I've been wanting to take for ages.In short: I'm living within my means, and achieving things I never thought possible.

However, like Matt, my credit score is a full 100 points lower than it was when I was so far in debt I couln't afford to eat anything but ramen noodles and canned tuna.

I worked this hard to get ahead, so that someday I COULD buy a house. But from what I'm reading here, I shouldn't bother because I won't be approved for a loan. I can't believe I'm being punished for being responsible with my money.

David Rigby's picture
David Rigby - Sep 25, 2011

It's time that consumers demand an explanation from lenders about why they (lenders) think the FICO score is important. If you're going to assume it's so important, prove it!

Jason Simonds's picture
Jason Simonds - Sep 25, 2011

I had a client looking to buy a small house under the HomePath. Her banker was very positive, as she had long term employmeenty at one place and seemed to be the ideal target. She owed no money and had no credit cards. In fact she hadn't had a loan for 5 years and had not missed paying any bills. She had checked her credit rating 6 months ago and it was high 600's. WHen the bank officer checked, she had no rating. The agencies had dropped her for having had no transactions, good or bad, for 5 years.

So the loan was denied for lack of a credit rating.

Because she had managed herself well for 5 years, had not borrowed money or lived off a credit card she was, in effect, penalized.

In her case she should have been late on her phone bil once 3 years ago to have kept her rating up. Butt should she have top resort to borrowing money she doesn't need, or worse, pay a bill late, knowing that if she doesn't the credit agencies will drop her.

Consumers should not be penalized for doing everything right by having their credit ratings removed.

Greg C's picture
Greg C - Sep 25, 2011

While I would neeeeever *cough* advocate corporate espionage, it would please me to no end to see the FICO formula up on Wikileaks, so we can settle these shenanigans once and for all.

Bob Foolery's picture
Bob Foolery - Sep 25, 2011

Mr. Ulzheimer is a poor choice for a public spokesman on this topic.

He declares the irrelevent scores irrelevent, but entirely fails to explain why, when the scores are near dentical.

He states that closing cards does not impact scores, but aggregate available credit is critical. Mr. Ulzheimer seems incapable of connecting the the idea that closed accounts deprecate aggregate credit... because his vision is apparently impaired by absolutes.

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