10

An unlisted phone number may cost you

A Yellow Pages telephone directory

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TEXT OF STORY

BILL RADKE: Time Warner Cable has doubled the fee it charges customers for not listing their telephone number in a phone book. You heard that right --
Time Warner has doubled the fee it charges for not doing something. Here to stop my head from spinning is Los Angeles Times personal finance columnist David Lazarus. Hello.

DAVID LAZARUS: Good morning.

RADKE: Why are we being charged for nothing?

LAZARUS: Well this is a beautiful thing, isn't it? They are charging you not to put your name in the phone book or not to give your name out for directory assistance. And then even better -- because that's just a few taps on a keyboard, you know, you're giving your preference and then it's done -- but then they charge you on a recurring basis, which makes no sense whatsoever.

RADKE: A recurring basis because they're continuing to not do anything, so you're getting charged again.

LAZARUS: And that's exactly what Time Warner Cable told me when I said, "How can this be a recurring fee?" They said, "Well, we're giving you this service throughout the month." That is the service of them not doing something as they perpetually not do that thing for you. Well, of course, they can keep charging you for not doing it.

RADKE: Some of us have heard about a fee for an unlisted number. The idea for phone companies is they want their phone book to get used, so it's more valuable for advertisers if you list your phone number. But Time Warner doesn't publish phone books?

LAZARUS: No, they don't. In fact they contract with a rival telecom company, Sprint, to take all of their phone customers, compile them together and then give them to another phone company, which dominates a particular market -- AT&T or Verizon -- and puts it in their directory. So just to recap -- this is a fee to not put your name in a phone book that they don't have.

RADKE: Now to be fair, David, if my having an unpublished number -- whoever's not publishing it -- if that's a value to me shouldn't I pay for it or go somewhere else?

LAZARUS: I would say no and a number of lawmakers agree with me because this is a privacy question first and foremost. You are making this decision to protect your privacy. Why should you have to pay extra for that? Moreover, in the age of blogging, where virtually anybody can be considered a minor celebrity, the notion that you now have to pay to protect yourself from people calling you up day and night -- "Oh, dude, I read your blog" -- that is ridiculous. I talked to a state lawmaker in California, Fran Pavley, who tried to pass legislation that would prevent these fees on privacy grounds, she said the telecom companies, the phone companies, the cable companies, fought her tooth and nail to protect this revenue stream and she had to back off from her bill.

RADKE: He never returns my calls. L.A. Times consumer columnist David Lazarus, thank you.

LAZARUS: Thank you.

Ilya Zaslasky's picture
Ilya Zaslasky - Jan 10, 2011

I just got off the phone with Time Warner and was shocked that they want to charge me $24 per year to keep my information private.

If they don't get the money from me then they'll get it from selling me out.

Sleazy.

myob plz's picture
myob plz - Sep 7, 2010

Being paid to not do something is the hallmark of another venerable organization: the Mob

Just be glad you're not required to kiss the ring finger of the TWC clerk when you need to go to the TWC office.

Jean Hughes's picture
Jean Hughes - Sep 7, 2010

A friend of mine listed her phone number under the name of her brother who lives in another country. I list mine under my initials and mostly I get calls from creditors who are calling other people. Not fun.

Andrea Cassidy's picture
Andrea Cassidy - Sep 1, 2010

Get rid of the landline, you say? During Hurricane Katrina, the power was out and none of the cell phone towers were working. My AT&T landline worked throughout the storm and the aftermath. The neighbors all came to me to use my phone because their cell phones were useless. I may not need the landline often, but there are times when I am grateful to have it.

Gail Moors's picture
Gail Moors - Sep 1, 2010

People still have landlines? Get an OOMA if you want a residence phone! Seriously, the only reason I can see for having an old fashioned land line is if you are worried about emergency responses.

Maureen Richard's picture
Maureen Richard - Sep 1, 2010

Hey Sally,
Do you actually live in Riverside? Is your number x0x-36x-3268? Are you really as nutty as you sound? Do you really want any idiot that you don't know to be able to look up your name and address for whatever reason they might have? Do you really think that Time Warner couldn't easily just code your account for the software to automatically omit your telephone number from those that they sell to AT&T or whomever? Do you work for Time Warner or what? Do you really think that it is a left wing liberal media plot to deprive the large corporations from their right to profit by depriving them from publishing your name and address? Do really see everything in terms of a political statement made by the left or right? Puh-leese!!!!!!!!

D FH's picture
D FH - Sep 1, 2010

What is great about this exchange is that I find all of these comments more or less valid. Yes, having a landline is largely unnecessary; yes, Time Warner is (partly) passing on charges; and yes! there is always a way to protect your privacy--i.e., use a fake name if you don't want you real one out there. Probably want to resist the urge to get too creative with that name so as not to receive even more unwanted attention.

Chris Haun's picture
Chris Haun - Sep 1, 2010

Easy fix: Do what I did in 1998, drop your landline phone. They don't publish cell phone numbers and really are you using that fixed location phone anyway? With newer cell phones offering free calls over wifi, there's not even a cost argument anymore.

It's long past time to cut the cord on this dead technology anyway. Look to the developing world, they're skipping right past 100 year old fixed line technology and going straight to wireless.

All these cable companies like Time Warner seem like they're spending a lot of money to get in on an industry just in time for the funeral.

sally mcmillan's picture
sally mcmillan - Sep 1, 2010

Your story on Time Warner Cable charging for not listing the phone number was a classic example of how your liberal left wing media provides half stories. Granted, as a consumer I would prefer not to pay for something I do not receive; however, what you didn't bring out is that Time Warner has to pay Sprint or AT&T for numbers that are not listed. They are simply passing through a cost of doing business...which...in case you don't realize because you is what all businesses must do to stay in business. To be fair you should contact the company and get both sides of a story. But,of course, that requires more work and we know how lazy the media is...don't we?

Santa Clause's picture
Santa Clause - Sep 1, 2010

http://en.wikipedia.org/wiki/Bruce_Williams_(talk_radio_host)

You had a feature about listed / unlisted phone numbers this morning and how Time Warner is cleaning up on the charges.

http://en.wikipedia.org/wiki/Bruce_Williams_(talk_radio_host)

years ago I heard Bruce Williams on talknet solve this one.
Just list yourself under a fictious name. Simple. I have been doing it for years and it is free.