Well. Good luck with that. Sony is getting ready to ban users from its Playstation Network if they don't agree to waive their right to collectively sue the company. Users will be asked to sign a new agreement the next time they log on to the network, where the new language is buried in the fine print.
If individual users do have a quarrel with Sony, it will have to be settled by an arbitrator selected by...Sony! Those guys have thought of everything.