From click to action, Facebook breaks down how its “Report” function works.


As the morning bugle sounds, a public address system warms up then beckons: “Safety.  Hate.  Access.  Abuse. Report for duty.” Those are the team names of groups of Facebook employees that review and act any time somebody hits the “Report” button on a post or picture. In a blog update, Facebook decided that yesterday was as good as any to lay out how it treats these actions.

There are dedicated teams throughout Facebook working 24 hours a day, seven days a week to handle the reports made to Facebook. Hundreds of Facebook employees are in offices throughout the world to ensure that a team of Facebookers are handling reports at all times.

The teams are scattered throughout the world (Menlo Park, CA, Austin, TX, Dublin, Ireland, and Hyderabad, India) and can respond to reports in “over 24 languages,” which I assume means 25 languages.
With all the news about the 101 different ways Facebook is going to try and make money and how its IPO was botched and how advertisers are tracking you... well, with all that it’s nice to see what looks like an altruistic message from the company put out there to simply help its users.

About the author

Marc Sanchez is the technical director and associate producer for Marketplace Tech Report where he is responsible for shaping the sound of the show.
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