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Astroturf book reviews and the high-speed Internet debate

The debate about high speed Internet access and service grows more heated all the time. Susan Crawford, fellow at the Roosevelt Institute, argues big companies are over-charging and under-serving us, and that it's up to the government to step in and regulate a better way. She's even got a book on the topic, Captive Audience: The Telecom Industry and Monopoly Power in the New Gilded Age. The reviews of that book on Amazon.com offered a new and strange chapter in the debate this week.

Crawford joins Marketplace Tech host Ben Johonson to discuss. Click on the audio player above to hear more.

About the author

Ben Johnson is the host of Marketplace Tech.
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Regarding the astro-turf reviews, everybody can and has spot them. The book currently has a 4-star rating.

But from a larger perspective, even though we are tired of our telecom services being controlled by a single company, without choice, lousy customer service, lousy product, etc., we don't have the power to do anything about it. So what good does it do the average consumer to learn in detail about how screwed we are? The era of "Silent Spring," where merely exposing awful business practices led to change in government regulation, is long over.

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