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Union weighs health benefits, costs

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TEXT OF STORY

Kai Ryssdal: Democratic leaders in Congress are going back and forth with the president about the fate of the health care bill. They are trying to figure out what to do after Tuesday's election in Massachusetts. In the meanwhile, though, the basic conundrum remains: Health care is not getting any cheaper. And that's why this next story is so interesting.

Because when consumers think about prices, the logic is usually that cheaper is better. But that's a problem in health care -- because so many of the true costs are hidden from the consumer -- it that cheaper may actually be worse. From the Marketplace Health Desk at WHYY in Philadelphia, Gregory Warner explains.


GREGORY WARNER: The afternoon I stopped by the Hotel and Restaurant Employee Dental Center in downtown Los Angeles, dentist Roger Fieldman had just done one of his more dramatic before and afters.

ROGER FIELDMAN: Oh, you should have seen what we just did!

He'd replaced some dentures.

FIELDMAN: This happens to be one of the most horrible looking partial dentures we've ever seen! And he's been going like for years.

Fieldman's patients are all union workers: Waitresses and bellmen, members of the Hotel and Restaurant Employees Union Local 11. Before they joined the union, most of them were lucky to have any dental care, much less at these prices.

FIELDMAN: A root canal is $20. X-rays, cleanings are free. Fillings are $3. A denture is $85.

The reason that the clinic can charge so little is that all its costs are covered by a union trust fund that the employers -- the big hotel and restaurant chains -- pay into.

The fund is managed by one man.

ROLLY THROCKMORTON: Rolly Throckmorton.

Rolly Throckmorton is 76 years old. He wears blue suspenders and sits at a desk engulfed by worksheets and tables. He says that the employer contributions to the fund have risen over the years with the costs of health care.

THROCKMORTON: Well in 1964, as I recall, the contribution rate was 15 cents an hour.

And now it's...

THROCKMORTON: $4.21 an hour. When you have, you know, a million-and-a-quarter hours a month, that does add up.

It adds up to over $50 million a year, which for some 7,000 union workers and their dependents, means all-inclusive medical benefits, plus dental, which brings us back to Roger Fieldman. There's a downside to providing good care at cheap prices.

FIELDMAN: We have a high no-show rate. Because essentially their dentistry is almost free.

The clinic's no-show rate -- that's patients who miss appointments and didn't call to cancel -- is 20-25 percent. In his old private practice it was 5 percent.

FIELDMAN: We might have a two-hour appointment for some complex surgery, some dental implants, and then they just don't show up! And for two hours of doctor and assistant time, what is the value of that? $1,000? More? The patient's paying $6.

$6 being the fee for no-shows.

THROCKMORTON: When it's only $6, there's very little incentive, if it's not convenient, for them to keep the appointment.

Throckmorton says if there's one thing he's learned after balancing the books and the union's trust fund all these decades it's this: That when money is not a factor, people do not think much about waste.

Take, for example, the emergency room.

THROCKMORTON: We have no emergency room charge.

Some members will use the emergency room at any sign of sickness.

THROCKMORTON: If there's any doubt about it, they go.

Or just because it's convenient. Because there's no co-pay.

THROCKMORTON: Now they can't evaluate them and tell 'em, you've just got a cold, you don't belong in emergency care. The hospital is obligated by law to see them in the emergency room. The cost is a minimum of $700.

Which the fund, of course, pays for. Now, for years the union didn't make a big deal about how much health care people used. They wanted to give their members the most access to care. Until the recession slammed the hospitality industry.

THROCKMORTON: It was just almost like driving off a cliff.

Union workers' hours fell 20 percent. Employer contributions, of course, dropped. The fund was spending more than what was coming in.

TOM WALSH: We were deficit spending at the rate of over a million dollars a month. Bleeding.

Tom Walsh is the union president.

WALSH: So we did something that unions don't usually do. We went to our members and said, look, here's the problem.

The union couldn't go back to the employers and ask for more money, not with the industry still in trouble. So union leaders voted to slap a co-pay on emergency room visits. It kicks in next month.

WALSH: We thought a $50 co-pay was something reasonable.

And effective. Throckmorton calculates that visits to the emergency room will drop in half. That alone will save the fund $500,000 a month.

WARNER: So, Rolly, let me ask you. Are you worried that people who are sick are not going to go to the doctor?

THROCKMORTON: There will be some of that.

Rolly was pretty blunt about this. He says if you're going to cut costs, you're going to risk that some people who should have gone to the emergency didn't, because of the co-pay. How many people is a number that even Rolly Throckmorton can't calculate. All he knows is how many visits the union can afford.

In Los Angeles, I'm Gregory Warner for Marketplace.

About the author

Gregory Warner is a senior reporter covering the economics and business of healthcare for the entire Marketplace portfolio.
Joseph Ruiz's picture
Joseph Ruiz - Mar 6, 2011

Wow this is so misinformed! As a Union Member who has been hurt by these changes...here are the facts.
Please feel free to contact me for a more accurate story.

Local 11 Benefit Facts:

In 2009 Local 11 employees were informed that the Welfare Fund was on the verge of bankruptcy and that changes were being made to our benefits.

President Tom Walsh and Administrator Rolly Throckmorton recently did an interview on Public Radio blaming union employees:
http://marketplace.publicradio.org/display/web/2010/01/21/pm-tinkerer/

The Union is required to provide a LM-2 fiscal report to the Department of Labor. It is available to the public by visiting the site.
https://cslxwep1.dol-esa.gov/Disclosure/OnlineSR.jsp?ReportId=LM21

The 2009 report (2010 should be available soon) is evidence that employees are not the problem the Union’s mismanagement of our money is.

Highlights:
In 2009, $970,780 was paid in benefits to Employees.

$305,475 of that amount was paid to the Unite Here Staff retirement fund.
http://washingtonexaminer.com/special-reports/2009/06/union-officer-pens...

$3,579,230 was spent on REPRESENTATIONAL ACTIVITIES:

Named Payee Itemized Disbursements: $411,367
Named Payee Non-itemized Disbursements: $93,690
To Officers: $226,746 4.
To Staff Employees: $2,770,335 5
All Other Disbursements: $77,092
Total Disbursements: $3,579,230

$52,770 was spent on
CONTRIBUTIONS, GIFTS & GRANTS

$60,000 on Research Funding

$755,182 on reimbursed expenses
$127, 904 on political activities and lobbying

$158,634 was spent on furniture and equipment.

The document also reflects an enormous staff given that union membership is less than 14,000.

Dental Implants Utah Dental Implants Utah's picture
Dental Implants... - Nov 12, 2010

This is a great article about health benefits. How does the united states differ with other countries?

Lori Johnson's picture
Lori Johnson - Sep 2, 2010

Great post, informative.

While I was looking for the cheapest price health insurance, a friend of mine told me that there is a site, where people can compair prices from many different insurance companies.
All of these companies offer free quotes. With this site you will save a lot of time searching for the lowest price, because you will get offers from the top rated health insurance companies. All you have to do is to complete the form and you will receive free quotes.

http://BestHealthInsuranceNow.info

Hope that helps.

Carol James's picture
Carol James - May 27, 2010

Great article, 5 Stars!!! It is very important for everyone to have health insurance.If you don't have insurance and you have to go to hospital, you'll have to pay over $20,000.That happened to a friend of mine.I know a site that offer the cheapest possible price for health insurance, free quotes and a lot of benefits.

HealthInsurancePlatinum . info

Katherine Huseman's picture
Katherine Huseman - Jan 22, 2010

As I listened to this piece, I felt it could have been written by the health insurance lobby. To me, it was another example of blame the victim, oops patient, for high medical care costs and forget about any other reasons.

Kai Ryssdal's introduction takes one union's experience and extrapolates it to a global statement that cheaper health care may be worse. For whom? The doctors with no shows, yes. But did the union try to educate its members on the proper use of their benefits? Are the same results seen with other populations who receive free or low cost care? I doubt it.

MYRNA JUNIEL's picture
MYRNA JUNIEL - Jan 22, 2010

Excellent program. Wouldn't it be great if all working Americans had this type of hospital-medical and dental care?

Gregory Warner's picture
Gregory Warner - Jan 21, 2010

I was the reporter who did this piece. To respond to the comment below by Stanley Morrical: you are absolutely right that the employer's $4 contribution represents a huge percentage of the total compensation for these employees. For some employees, it represents over 33% of their total compensation. As health care costs rise, the union has had to forgo wage increases just to maintain their health care benefits.

However, the Hotel and Restaurant Employees Union has communicated this with their members. And as a result of raising their copays and cutting down on health care usage, the union hopes not only to save money on health care but to translate that into wage increases at the bargaining table.

Stanley Morrical's picture
Stanley Morrical - Jan 21, 2010

Tragically, that $4 contribution probably represents a large percentage of the total compensation for these employees. If they had a more realistic perception of the cost to themselves, they wouldn't be so cavalier in not showing up for appointments. They don't realize they are actually paying for it since the cost is indirect. The union doesn't bother to tell them that their wage could be higher if this portion of their compensation was reduced.

bob pekrul's picture
bob pekrul - Jan 21, 2010

While listening to this story I can only ask where this type of story has been over the past several months during the "healthcare reform" debate. I'm hoping that we have been saved from the current legislation by the election results in Massechusets this week. The requirement of the current legislation that every American buy insurance which removes them from the real costs of care would be a big mistake. I hope we can focus on bringig costs down by putting the economic decisions in the hands of individuals - for example through high deductible plans and health savings accounts.