How the wait window is hurting productivity

Waiting around for something to get delivered during a four-hour window can be a frustrating experience -- and it's hurting worker productivity. Some businesses are trying to cut the window by two hours.

You probably know the drill by now: You buy something -- let's say a dishwasher -- you want it delivered, and a company promises it'll show up in a four-hour window. It can be maddening, all that waiting.

According to the Wall Street Journal, more than half of adults say they've used a vacation day or sick day to just wait around.

But that could change. The Journal reports there's a trend afoot: companies are trying to calm customers by decreasing the wait window to two hours, and letting people know when the delivery truck gets close.

On today's Mid-day Extra, we talk to Rebecca Wettemann, vice president of Nucleus Research, about the relationship between these long wait windows and lost productivity.

About the author

Jeremy Hobson is host of Marketplace Morning Report, where he looks at business news from a global perspective to prepare listeners for the day ahead.


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