Do you use social media to get your way?

Customer service. The bane of our consumer existence.

The old-fashioned phone call might work. If you can get through the phone tree. But these days, one of the best ways to get a company's attention is to Tweet them.

We put the question out to Marketplace Money fans this week on Twitter and Facebook: Have you ever been a successful "Twitter Bully?" In other words, have you had success using social media to force action on your customer service complaint?

A few responses trickled in:

We'll have the full story next week on Marketplace Money, and you can still help inform the show. Post a comment below or share your feedback on Twitter and Facebook.

About the author

Tess Vigeland is the host of Marketplace Money, where she takes a deep dive into why we do what we do with our money.


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