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How to fix hospital horror stories that start in the ICU

Dr. Peter Pronovost and staff make rounds at the Johns Hopkins Hospital cancer ICU.

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Johns Hopkins Hospital.

Many of us know someone who went to the hospital for one thing and ended up sick from something else entirely. 

Nationwide about 250,000 people die every year from what doctors call preventable harm.

In recent years, hospitals have made progress setting standards and improving hygiene that reduces infection rates. But now, a team at Johns Hopkins Hospital in Baltimore has set its sights on creating a safer ICU for the future. 

Hopkins has eight ICUs, and they are among the world's safest. Doctors and nurses follow all the best practices. Equipment is state-of-the-art. Infection rates are among the lowest in the country.

But even with all that, Hopkins ICU Nurse Rhonda Wyskiel says she’s not even sure about having her own father there. “I would never let my father be a patient without being here almost 100percent of the time,” she says.

Why would a nurse who’s worked on the unit since it opened 13 years ago feel like that?

Because mistakes are easy to make especially in the ICU.

Spend any time there and it’s pretty easy to see, actually hear, the chaos all around. There are beeps … and whirring … blasts of static … just a mix of sounds. And every one of those sounds is connected to something that is connected to someone.

A nurse monitors a critically ill patient.

But you know what …. it’s not happening.

Dr. Peter Pronovost is the Vice President of Patient Safety at Johns Hopkins, and a nationally known safety expert. “On average patients receive a little more than half of the therapies that they are supposed to. Half,” says the doctor. 

Pronovost says part of the problem is that ICUs have so many machines, and doctors and nurses have so much to keep track of, they simply can’t keep up.

Just some of the many machines used to monitor patients in the ICU.

“I need a technology that synthesizes alarms so I’m not answering a false one every 92 seconds. I need a technology that makes it easy and efficient for me to do the right thing in medicine. Not think I’m going to remember 200 things,” says Pronovost.

Instead, clinicians are stuck with individual machines that do a great job gathering data but there’s no way to connect the dots. So things get missed and people die.

There’s the famous case of Rory Staunton, a 12-year-old boy from Queens who skinned himself playing basketball and died three days later.

Joe Kiani, who runs the medical device firm Masimo Corporation, says the pediatrician and the emergency room in New York couldn’t put the puzzle together. “They collected vital signs data, like his pulse rate, like his white blood cell count. But all that data was sitting there, but only unfortunately after the boy passed away did people understand, ‘oh, my god, this boy got septic,'” he says.

Preventable errors like that kill an estimated 250,000 people every year.  Only cancer and heart disease are more deadly. Then there’s the cost, medical mistakes add up to more than $30 billion dollars a year. 

The solution seems straight-forward -- create machines that talk to each and make it easier for ICU staff to access all that information in one place.

Kiani says that’s been a tough sell in his industry. “Frankly, I think for the most part it’s been greed,” he says.

Kiani says device makers have been mainly interested in selling more machines, rather than machines that do more.

Robert Wachter is a Professor of Medicine at the University of California, San Francisco. He says companies can no longer afford that approach. “I think all of the manufacturers have begun to recognize that they can’t continue to do what they are doing if the end result is unsafe care,” he says.

Which is to say they’ve gotten the message from guys like Hopkins’ Peter Pronovost.

“We won’t buy monitors and technologies that won’t link and share data. We need technologies that will help productivity rather than hurt it,” says Pronovost.

Last month, nearly two dozen hospitals and nine manufactures including industry giants GE and Draeger pledged to start working together.

And in the meantime the Johns Hopkins Applied Physics Laboratory is getting ready to roll out what’s known as EMERGE.  Think of it as the iPad for the ICU -- a central location for patient information. With the tap of a finger medical staff can track what’s happening with patients and answer the most important questions.

“Who’s at risk for bad outcomes. What therapies should they get? Did they get them? And did they actually get well,” says Pronovost.

To bring EMERGE to life, Hopkins has a team with everyone from hospital executives to submarine engineers to front line ICU nurses like Rhonda Wyskiel.

Wyskiel says the whole goal is to let machines do what they do best -- organize information -- so doctors and nurses can do what they do best -- take care of patients. 

Nurse Wyskiel understands perfectly what’s at stake. 10 years ago her mother died from an infection that she got in the ICU.

“What if I had gotten in there and touched there and made sure she was turned every two hours. And made sure her head abed was up 30 degrees? Maybe she wouldn’t have gotten infected if I had been there more,” she said.

Wyskiel says if EMERGE works -- it would give her back all the hours she now spends running from machine to machine, responding to non-stop alarms. All the more time to make sure her patients are safe.

MollyRN's picture
MollyRN - Feb 19, 2013

Whatever happened to actually looking at the patient!! Old ICU/CCU nurse here that had machines galore beeping and flashing, but found that numbers lie. Best way to know how the patient is doing is to look at them. While turning, bathing, suctioning, ROM exercising them, changing dressings, checking IV and central line sites; you look at the patient. I have had patients who had excellent vital signs and other numbers who wer either bleeding out with DIC or on the verge of an arrest. If in doubt check the patient out.

Hippocrates Rules's picture
Hippocrates Rules - Feb 18, 2013

My mother survived colon cancer, but died 11 years later from a hospital infection. My sister almost died following throat surgery when the hospital tried to discharge her without realizing that her neck was sutured while a blood vessel was still open.

No one goes into medicine to hurt people. For the most part, these are good people working in an already overburdened health care system. I want the best of human interaction, the best of technology, and the predictive analytics that pull it all together.

Then providers, patients, and families are treated with dignity. Cost - whether measured in lives or dollars - goes down. And first, we do no harm.

hmorri19's picture
hmorri19 - Feb 17, 2013

We've become so dependent on technology that lives are lost because a human wasn't there to monitor the workings of the technology being used. This sounds crazy, but as stated in this post it's happening more and more. I don't want to be cynical but every time I hear about technology that was designed to improve our lives, I see $$$ signs for the company that created the technology, even at the expense of a patient. What ever happened to the human touch and human observation of a patient. I guess being human isn't cost efficient.

Aratar's picture
Aratar - Feb 15, 2013

The first major step in Healthcare IT is to gather information in electronic form rather than manual paper. This is a good story about how we are now gathering so much information that the next step is to have systems that can filter, summarize, and analyze all of this data so that caregivers can do their job without getting overwhelmed by constant flow of information. One of the presentations at the upcoming HIMSS conference deals with a similar topic and may provide a good followup to this story:

http://www.healthdatamanagement.com/news/HIMSS13-medical-device-data-str...

It is great to hear Marketplace cover healthcare IT. The industry is going through an amazing period of innovation and expansion now. Just as the 1990's was the decade the internet took off, and the 2000's saw the rise of social media, I think we'll look back at the 2010's as the decade when healthcare IT became ubiquitous in our lives.

Christopher Tracy's picture
Christopher Tracy - Feb 15, 2013

This sounds like a job for Big Data. Most hospitals in the USA have updated equipment, most of which can push data out of some port that nobody has ever used (or the manufacturer never intended to be used). Although a monumental task, collating all that information can be done, right now.

I'm glad to see companies are coming together to make things better, but I am kind of annoyed that it took so long. The first time I saw this kind of problem was with an EMT unit in Southern IL - 12 years ago. To think not much has changed is quite disturbing.