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Congress may soften loud commercials

TV remote

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TEXT OF STORY

Steve Chiotakis: If you're one of those people who hits the mute button the second some obnoxious commercial comes on television, you'll be happy to know that Congress has gotten involved. And ultra-loud advertising could be on its way out. Here's Marketplace's Amy Scott.


ARBY'S COMMERCIAL: Everybody's heading to Arby's for the official $5 combo of summer...

AMY SCOTT: Ahh! Where's the remote control?! That's better. Marketing professor Sam Craig at NYU says advertisers spend in the hundreds of thousands of dollars for a 30-second spot.

SAM CRAIG: So if they can crank up the volume a little bit, to get over the clutter and the din that's in the household, they're likely to do it.

They can't do it too much. Under the current rules, a commercial can't be louder than the loudest part of the program you're watching. But if your Charlie's Angels re-rerun happens to cut away during a tender love scene...

PROACTIV COMMERCIAL: Order in the next three minutes...

That Proactiv ad can sound especially jarring! Advertisers also use an audio trick called compression to make the sound jump out of your TV set. A bill under consideration in the House would force them to rein it in. David Donavan is president of the Association for Maximum Service Television. He says the industry is working on its own solution.

DAVID DONOVAN: Our bottom economic line essentially is advertising and if people start saying I'm annoyed and they're turning this off, we know we have to fix this.

Donovan says the fix involves using digital TV technology to better match the volume of commercials to the programming. He says broadcasters will vote on a new standard this fall. I wanted to know how that squared with one of the legends of the loud commercial.

CRAZY EDDIE commercial: Beat the heat! Beat the heat with a fan or air conditioner from Crazy Eddie...

I tracked down Jerry Carroll. He was pitchman for the New York area electronics chain Crazy Eddie in the 1970s and 80s. Carroll says Crazy Eddie believed in volume -- in both senses of the word.

JERRY CARROLL: You would have a night between midnight and six where he was on every station -- two, three times an hour. I don't blame people. I'd get sick of me too!

Carroll says there's a reason he kept shouting all those years.

CARROLL: The lines into the store were always long. And it really did work.

Even with new rules, pitchmen like Carroll will likely keep shouting. They'll just have to do it more quietly. Carroll says if an ad annoys you, do what he does: Change the channel.

In New York, I'm Amy Scott for Marketplace.

About the author

Amy Scott is Marketplace’s education correspondent covering the K-12 and higher education beats, as well as general business and economic stories.
tv muffler's picture
tv muffler - Dec 31, 2010

Forget volume control! Replace the loud commercials with the music you want to hear. Check out the "TV Muffler Commercial Blocker" available on Amazon.

robin dudley's picture
robin dudley - Dec 3, 2010

In the 70's our TV had a volume controller. They were called the "SMART TV" by RCA. The TV manufacture is allowing the volume to be out of control not the remote, it is the TV manufacturer that needs to make it right not the advertising commercial business, oops... follow the money trail.

Carl Strout's picture
Carl Strout - Jan 25, 2010

Please take action on this ASP im 84 yrs old & American Frieght is putting a tremendous amount of stress on me coming into my living room Screaming, very uncouth & totally disrespectfull procedure for sure. Its driving me 2 walk, & wanting to hit Appalachian Trail for peace others are rasing their voices @ like Rallys etc.

LaNell Barrett's picture
LaNell Barrett - Dec 24, 2009

Still waiting on that 'act of Congress', but in the meanwhile...there is sold (more than I plan to pay if it is per TV) a decibel regulating 'box'. I don't have the link handy, but perhaps Radio Shacks would have the same thing or be knowledgeable about them.
Still captioning, and for my purposes prefer to.

LaNell Barrett's picture
LaNell Barrett - Dec 12, 2009

Thank God...I use only captioning mostly due to this problem. I was born with hyperaccusis, and progressive hearing loss. My 'world' is not fun! Almost wish to be totally deaf, were it not even more dangerous.

none you's picture
none you - Dec 4, 2009

YES THAT'S RIGHT GIVE US ALL YOUR MONEY WE DON'T CARE IF YOU POOR AND STARVEING AND GOT NOTHING JUST GIVE US ALL YOUR MONEY ACT NOW AND YOU CAN GIVE US EVEN MORE MONEY !!! my responce to thies dmb ads are if they want me to buy there product then give me the money other wise shut up ad get off my TV yes that's right if they act now they can give me even more money they can send check or money oder to my address and ill buy there product

Judith Keenan's picture
Judith Keenan - Dec 1, 2009

Later in the night and most are sleeping I have to mute commercials to keep from interupting everyones sleep. Daytime it's just annoying

Paul DeLong's picture
Paul DeLong - Aug 11, 2009

I hate to be the guy to point this out, but Marketplace itself is no stranger to this tactic. In the podcast at-least, the sponsors' spot at the beginning of the show always seems to be at a higher volume than the show that follows it.

Byron McCormick's picture
Byron McCormick - Aug 10, 2009

Unfortunately, my opinion is, Government will have to get involved...trust companies to 'do the right thing'? No way.
More so than even the Mortgage crisis, mainly because both the lender and borrower were responsible for their actions, here, users can't do much but mute a channel...and thats just not right.

I can only imagine the type of customers these companies are getting...guess not everyone cares. Companies want your money, and could care less if your a smart consumer. Consumers, well, they just consume like lemmings.

Me? If I get a commercial that's obnoxiously loud...I mark the brand on a handwritten list, and next time I shop, I don't buy from them.

Period.

Davr O's picture
Davr O - Aug 10, 2009

Our local cable provider has been reducing the sound level during shows, as shown by the 50% volume setting required to hear TV on most (but not all) channels - a level painfully loud when one does come across a non-compandered program.

The "no louder than..." thing is easy for them to get around: Use a bandpass filter to allow a very narrow frequency range through at full volume.