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What do employers really want from college grads?

Mourya Abbareddy, 21, expects to graduate from Virginia Commonwealth University in Richmond, Va. in the fall.

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David Boyes is president of Sine Nomine Associates, a tech consulting firm in Ashburn, Va. "We don't need mono-focused people," he told Marketplace. "We need well-rounded people."

You hear it all the time. A college degree is pretty much a must these days in the workforce. But employers often complain that today’s college graduates aren’t cutting it. Marketplace teamed up with The Chronicle of Higher Education to find out what exactly employers are looking for from today's grads.

In our survey of about 700 employers around the country, nearly a third said colleges are doing a “fair” to “poor” job of producing “successful employees.” Despite persistently high unemployment, more than half of the employers said they had trouble finding qualified candidates for job openings.

So what gives? We decided to put one of these dissatisfied employers in a room with a soon-to-be college graduate, in a sort of mock job interview.

Our jobseeker is Mourya Abbareddy. He’s a 21-year-old senior at Virginia Commonwealth University in Richmond – a computer science and economics double major with a B average. He shows up in a jacket and tie.

David Boyes – no tie – runs a technology consulting firm called Sine Nomine Associates. That’s Latin for “without a name.” The company of about 20 full time employees is based in Ashburn, Virginia, outside Washington, D.C. It does everything from data-center design to strategic planning for businesses like IBM and Cisco.

“They’ll ask us how do we take this from an idea to something that they can actually build or do,” Boyes says. He typically hires recent college grads as entry-level analysts. They do a lot of the research to bring those ideas to life.

Boyes – one of the employers in our survey, and Abbareddy – our willing victim – take a seat at the conference table and the grilling begins.

“Is there some way where you’ve been asked to work in a team,” Boyes asks. “To take an abstract idea and make it concrete, and if so, how?”

Abbareddy has a ready example, describing a class assignment to design a computer game with a team of students.

So far, so good. Abbareddy seems to be avoiding one pitfall in the job hunt: not being prepared. Two-thirds of employers in our survey with The Chronicle said grads need work on their interviewing skills.

Boyes gets more specific. “How did you kind of develop the idea for the game?” he asks.

“We had requirements on what we had to have in the game, and then from there we just threw around ideas,” Abbareddy says.

That’s not what Boyes wanted to hear. He was hoping for something a little more...thought out.

“We find that a lot of people, and not just new college grads, people that are coming from a career, aren’t getting that skill set,” Boyes says. “How you put an idea forward, and how do you support it, how do you build it, how do you put the facts behind it? All of those things are really critical."

Boyes sounds like a lot of the employers who responded to our survey. More than half of them said they have trouble finding qualified people for job openings. They said recent grads too often don’t know how to communicate effectively. And they have trouble adapting, problem solving and making decisions – things employers say they should have learned in college.

That’s why everyone Boyes hires goes through a year-long training program. “The company puts probably about a quarter of a million dollars into every single new hire,” Boyes says. “But that’s the kind of value that we get out of it.”

The training covers basics – like how to write an effective business document – and throws in some philosophy and history

“We ask people to read Cato the Elder,” Boyes says. “We ask people to read Suetonius.”

Jobseekers, take note: you better brush up on your on your early Roman history.

“We do that because we ask them to look at the process – the abstract process – of organizing ideas,” Boyes says.

Sounds a lot like an argument for liberal arts education, at a time when more students are being told to study science and technology as a path to a career. Maguire Associates, the firm that conducted the survey, says the findings suggest colleges should break down the “false dichotomy of liberal arts and career development,” saying they’re “intrinsically linked.”

Or, as Boyes puts it: “We don’t need mono-focused people. We need well-rounded people.” And that’s from a tech employer.

For his part, Abbareddy says he’s had a well-rounded education at Virginia Commonwealth. Granted there was no Suetonius in the mix, but he took rhetoric along with courses on data structures and algorithm analysis.

And he did something else that employers really go crazy for. “I did an internship,” Abbareddy says. 

And that brings us to one of the most surprising things we learned from our survey. In industries across the board, employers viewed an internship as the single most important credential for recent grads – more than where you went to school or what you majored in. Even your grades.

“I learned a lot more from that internship than I did in school,” Abbareddy says. “It’s a different kind of learning.”

After a few more questions, things start looking up for Abbareddy. And what began as a mock interview looks like it could turn into a real job.

“You’ve made a pretty good case, in terms of somebody we’d be interested in talking to more,” Boyes tells him.

Outside, I ask Abbareddy how he thinks it went. Is Boyes is asking too much of someone fresh out of school? Did his university let him down? What he says surprises me.

“I think it’s more up to the student than the university,” Abbareddy says. “The school can’t teach you everything.”

Back inside, David Boyes says he wasn’t just being polite. He might take a chance on a job candidate like Abbareddy.

“We would have to make those investments in him,” he says. “Is he worth it? We’d have to see. But on the other hand I think he has a chance, and certainly if he sends me a resume, I would probably look at it.”

Abbareddy says he will. He graduates in the fall.

See how qualified you are….. try our simulator above and read more.

About the author

Amy Scott is Marketplace’s education correspondent covering the K-12 and higher education beats, as well as general business and economic stories.

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quibix's picture
quibix - Mar 4, 2013

Uh-huh. Liberal Arts degree; y'all want fries with that?

dboyes99's picture
dboyes99 - Mar 5, 2013

I rather think so, since the design team for one of the major kitchen equipment vendors uses us.
As does one of major paper products companies that make grease-resistant paper spawned by our research. 8-)

drogge's picture
drogge - Mar 4, 2013

Mr. Boyce is expecting quite a bit from a recent under-grad. At on time being a systems analyst was pretty much the top of the programming world. There was a time when employers took on the responsibility of training new employees. It was done through something called an apprenticeship. Not only did the employer make the investment but it was done for the good of their industry. Upon finishing their apprenticeship, the new journeymen were expected to leave the company and travel to different companies to gain more experience. Thus the title journeyman. It seems now that business want their employees fully trained at the employee's own expense or at the expense of the public. I think you did a story a while ago and one of the employers was in the oil equipment manufacturing business. They were bemoaning the fact that there weren't any trained people available but refused to train anyone for fear that they would leave to work for another company for better pay. The business world seems to only believe in "supply and demand" when they're the the supplier and there's a demand for their product.

DWD's picture
DWD - Mar 4, 2013

With only 20 employees I don't think Mr. Boyce has hired very many people and I think he wants people with 5-10 years of experience. I question how he is spending a quarter million dollars to train one employee in a year. Even if he was paying 125K in salary, I don't see the other 125K - maybe half of that. Someone right out of college has less than a years experience in his field since he has to take other classes not related to his work. He may have had to work his way through college so that leaves less time to get work experience. Now to Mr. Boyce's credit he is part of a 20 employee company and needs to be careful who he hires. But no more than one student in a hundred will meet his needs. So most likely he does not hire someone right out of college. As the economy picks up it will no longer be an employers market and he will have to look longer and harder. IBM started programmer and engineers out as Junior level then most got promoted to associate in 2-4 years and to senior in another 2-4 years. Mr. Boyce seems to want to hire senior level people if not Staff or Advisory titles. Note these are old IBM titles, but all people must work up in experience unless of course the student is Harry Potter and the school is Hogworts. Go back and talk to a larger company and see what they say, I think it will be different.

dboyes99's picture
dboyes99 - Mar 5, 2013

Simple: the $250k number represents the loss of billable time that the other employees use to educate and teach the skills we need the new grads to have. Our customers involve most of the Fortune 50 companies; taking someone out of a billable gig to teach the level of writing and thinking we need (which I would argue is the basic foundation of being an effective employee: organization, time management, etc) is expensive. We actually probably spend more than that; I can document that figure from last years numbers on internal costs. It's expensive, which is why other employers don't do it, and why we need a more balanced,non-vocational training approach from the higher education system.

I like your use of the old IBM titles: warm fuzzier to my time there. And, yes, the new grads come in as junior positions, like any other sane company would do. BUT, they are a critical resource too - and we have to bring them up to the skill levels to play with the big boys. Someone else commented that its more of an apprenticeship model, there's a lot of truth to that. What we've tried to do is boil that experience of a 25-30 year veteran to something we can teach. We think we've succeeded, and we retain most of the new grads. I don't know how much of that is "don't rock the boat" in perilous economic times, but they seem satisfied with what they do, which was the goal: get them the skills they need to be productive in groups with people who have worked in the industry longer than the new grad has been alive.

As I mentioned in a comment above, most of our hires ARE 2nd or 3rd career people with experience. We *deliberately* hire a small number of new grads to make sure we have a supply of people who CAN do what we want.

DWD's picture
DWD - Mar 9, 2013

Thanks for the reply. I agree on hiring the new grads. I hope you consider a few coops too, it is a good way to identify potential employees. When I was with IBM we had a lot of coop students from Duke, UNC and NCSU. They were some of the best employees we had and they taught the rest of us - at least those who listened. One project we tried to do a file editor which was slow and clunky. One of the coops suggested we use a internally linked list editor and made the engineers using it very happy. I always thought of the coops as the condiments to make the entree (product) better. IBM was suffering in the early 90's. I read Mr. Gerstner's handwriting on the wall that things had to change and took a buyout to retirement in 93. It is not the same company as what the Watson's started, but it is still a significant player.

Best wishes and hope your company grows well.

dboyes99's picture
dboyes99 - Mar 5, 2013

Simple: the $250k number represents the loss of billable time that the other employees use to Educate and teach the skills we need the new grads to have. Our customers involve most of the Fortune 50 companies; taking someone out of a billable gig to teach the level of writing and thinking we need (which I would argue is the basic foundation of being an effective employee: organization, time management, etc) . We actually probably spend more than that; I can document that figure from last years numbers on internal costs. It's expensive, which is why other employers don't do it, and why we need a more balanced,non-vocational training approach from the higher education system.

I like your use of the old IBM titles: warm fuzzier to my time there. And, yes, the new grads come in as junior positions, like any other sane company would do. BUT, they are a critical resource too - and we have to bring them up to the skill levels to play with the big boys. Someone else commented that its more of an apprenticeship model, there's a lot of truth to that. What we've tried to do is boil that experience of a 25-30 year veteran to something we can teach. We think we've succeeded, and we retain most of the new grads. I don't know how much of that is "don't rock the boat" in perilous economic times, but they seem satisfied with what they do, which was the goal: get them the skills they need to be productive in groups with people who have worked in the industry longer than the new grad has been alive.

As I mentioned in a comment above, most of our hires ARE 2nd or 3rd career people with experience. We *deliberately* hire a small number of new grads to make sure we have a supply of people who CAN do what we want.

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