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Sony pledges to rise again

Sony president Kazuo Hirai poses during a photo session after a press briefing to announce his plans to turn around the iconic firm at the company's headquarters in Tokyo on April 12, 2012. Sony said it would cut about 10,000 jobs in the fiscal year ended March as the struggling electronics and entertainment giant moves to stem massive losses.

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Kai Ryssdal: We start today with a different electronics company. One in a very different circumstance. And maybe the best way to set it up is to ask this question: How many gadgets made by Sony do you own?

Yeah, that's the problem. The one-time standard-bearer for the conglomerate known as Japan Inc. has lost money four years straight. Earlier this week, it announced the the latest hit: $6 billion in red ink.

So this morning, brand new CEO Kaz Hirai talked up his turnaround plan: focus on this, downsize that -- 10,000 layoffs.

But the prospects for Sony? And long-term for Japan Inc.? Marketplace's Scott Tong reports.


Scott Tong: The corporate name Sony has two roots: Sonus is the Latin word for sound,  and “sonny boy” is a Japanese term for a young pioneer. Indeed, the company founders -- here on this archive tape from 1950 -- were first in transistors, TVs and audio.

But now, CEO Kaz Hirai talks of returning to glory. He spoke this morning in Japanese; here’s an interpreter.

Kazuo Hirai: The world expects Sony to surprise them with attractive and innovative products and services, things that represent Sony's return to glory.

The first step to that return is clear to MIT business professor Michael Cusumano.

Michael Cusumano: First priority is save the mothership, make sure the company doesn’t go bankrupt. And then second, get back to being a leader in innovation.

Sony does lots of things: finance, chemicals, medical products. But under Hirai, a core focus will be mobile electronics -- phones, laptops and tablets you walk around with, from the inventors of the Walkman.

Here’s Michael Levin at Consumer Intelligence Research Partners.

Michael Levin: Their ability to miniaturize and take advantage of mobile technology would be appropriate for them to do more with.

Of course another giant brand already does that -- it’s based in Cupertino, rhymes with 'chapel.' Sony is behind in every big category.

Take video on demand. Sony has a product.

Sarah Rotman Epps: The problem is, consumers have never heard of it.

Analyst Sarah Rotman Epps is with Forrester Research.

Rotman Epps: You think about how much resources Netflix puts behind acquiring new content and acquiring new customers and promoting its content. Sony has put a fraction of the effort.

Today Sony also talked up its camera and gaming business. Notice TVs are missing. The division’s lost money eight years straight -- everyone makes them now, and profits are thin. And Japanese factory costs are high; it’s a rich country.

Cusumano at MIT says another broader problem for Japanese firms in general is they look inward, and miss big world trends.

Cusumano: They really missed the Internet. All the Japanese companies missed that. They were just really focusing on boxes.

It’s a tough story, but does this mean Japan in general is doomed?

Not to Tokyo venture capitalist Yoshi Hori. He says there’s old Japan and new Japan.

Yoshi Hori: If you see from outside, you only see Toyota, Sony and Honda. You don’t see new Japan so easily, because new Japan tends to be more shy.

He says manufacturing cars and electronics is starting to yield to new sectors: e-commerce, gaming, clean energy. Where old-line companies like Sony fit into that future is an open question.

I’m Scott Tong for Marketplace.

About the author

Scott Tong is a correspondent for Marketplace’s sustainability desk, with a focus on energy, environment, resources, climate, supply chain and the global economy.
TBaum's picture
TBaum - Apr 13, 2012

Sony is a doomed company.

Today's technology consumers look for devices that empower them. Sony, on the other hand, has spent the last 10-15 years trying to find ways to DIS-empower their customers:

* Portable music players utilizing "mini discs" that cost more and deliver less than industry-standard compact discs.

* Portable music players utilizing proprietary "memory sticks" that cost more and deliver less than other forms of industry-standard storage (USB drives, SSD chips, etc).

* DVD players that vigorously enforce all restrictions encoded on DVDs. (Want to skip the 20 minutes of previews on the movie you just "purchased" for $20? Too bad! Your player is going to make you watch every last one!)

* Music CDs that automatically install "spyware" onto your computer when you use it to play music. (Google for "sony rootkit" to learn more).

Rather than giving their customers MORE options, Sony has always tried to force them to have LESS.

Unless they can bring themselves to forego any further economic rent-seeking, Sony is a doomed company.

ctopher's picture
ctopher - Apr 12, 2012

I'm reading this on a quality Apple E-Mac from 2002, but I listen to Marketplace on a Sony. No one makes a smaller, quality radio, than Sony. My current everyday radio is an SRF-M95. Too bad I have to go to Japan to buy these little gems.

SteveOfLA's picture
SteveOfLA - Apr 12, 2012

I'm sitting here with 2 Sony products. I'm listening to you over a Sony Sports Walkman and my MP3 Player is a Sony. I want a quality product and I don't want Apple.