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Macy's adapts to the downturn
Macy's CEO Terry Lundgren
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EXECUTIVE PROFILE
Who: Macy's Chairman and CEO Terry Lundgren.
Education: Lundgren earned an undergraduate business degree from the University of Arizona.
What you may not know: The Lundgren Center for Retailing at the University of Arizona is named for him.
About the author
Kai Ryssdal is the host and senior editor of Marketplace, public radio’s program on business and the economy. Follow Kai on Twitter @kairyssdal.Pages
I like to know way Macy's in Waterbury Ct have horible selection of Clothing it looks like there are coming from diffrent stores where there could not sell them , the styles are out of time, I will not buy any clothing from them any longer . the Waterbury Macy's should be remodelt already that is not the way Waterbury should be treated.
I was in your Hilltop Macy's on 6-18-11 to purchase luggage. My purchase came to $136.00, I gave them my credit card and the purchase was denied. I could not believe it. Your employee made a call for me, I talked to the person she told me I had not used my card in a while, I told her I used it in Jan,2011, also on June 8th, my bill came to $70.00. I was told that I needed to make a $100.00 payment in order to charge $136.oo. I could not understand this because I only owed $70.00 on my charge card. I told her to close my account. I am very upset with Macy's. I
told a store supervisor I will never set foot in your store or shop in Macy's again.shop at your store again. and I will pass the word on how I was treated by your store.
Thank you
macy's has taken away everybody's sick days and has only left them with short and long term disability that employees pay for and it has 7 day wait period and it pays at 60% of the hourly wage.
The managers are encouraged to use intimidation and scaring techtics to get what they want. They train homosexual managers to turn in to Natzis
know this when shop there and be kind to the under paid abused clerk.
Millions are spent advertising and on prades and fire works and they do not even want to pay for the clerks health benefits not to metion a decent pay.
Lundgren still gets paid bonus and ordering cut backs. Do be surprised if the security cameras zoom down and up your dress.
Could the comment from Jessica L dtd 7/24/09 be from Jessica Lundgren, the CEO's daughter who greatly profits from her father's connections.
Macy's was a great company but it is living in the past - profiting from the past. There is nothing that sets it apart from other department stores except: Macy's and Mr Lundgren's charitable contibutions are wonderful for the rest of the world, while his own employees have to register their children for the Angel Tree of the Salvation Army because M. pays barely more than minimum wage. The employees have are forced to ask customers for charitable contributions which then are declared to be from Macy's. In fact the employees have quotas and when they don't meet them are asked to contribute themselves. The IRS should check this out.
I am the manager of a small, hospital gift shop. Somehow I received a Macy's email advertising a sale. I went into the website and ordered baby merchandise for the shop. I called a number listed on the website,which was in Cincinnati, to obtain tax exempt status. I was given a fax number to which to send the paperwork.
When I called back to tell her I was having trouble getting the fax through, she said for the inconvenience there would be no shipping and a $20.00 credit. To my surprise when the merchandise arrived tax had been charged,and some of the items from the "one day sale" were not at the sale prices. There were sleepers that had a tag stating "not fire resistant" so I took those back to the local store. It took me several days to get the other mistakes ironed out. Silly me, I tried ordering again from the "BABY" sale. None of the prompts worked and I received an email saying their system was down. I gave up on the tax exempt.
My husband reported that a company who watches business in trouble listed Macy's as one that would possibly go bankrupt. I can certainly see why. For the most part the sales people were trying, but the website and company regulations are antiquated.
The decision to stick a nothing-special, bland, same-same macy's in every city in the U.S. and killing the regional department stores is already going down as the worst retail business decision, and the example of how NOT to conduct good business sense. Marshall Field's is a legendary icon of fashion, quality merchandising, superb service in the world and in the U.S. Terry Lundgren is already paying severely for his terrible poor decision. His arrogance and stubborn attitude in his own self-image prevents him from bringing back the Field stores...even though he now realizes the error of his ways. His so-called idea of having a "national department store" was not new, since we already have had the likes of JCPenney, Sears for centuries and Kohl's, Target and Wal*Mart for decades. The quality of his stores competes with the later two--Target and Wal-Mart. His board of directors and shareholders need to get rid of him for the financial future of the company.
Macy's is pathetic. Fake designers and fake sales. I's tired of their claims to a national department store chain as if Sears, Penny's and Kohl's were not there first. All that Macy's and Lundgren achieved was attempting to eliminate home town favorites they feared as competition. Macy's is not even New Yorks home town favorite. The only competition for Macy's inflated prices are the inflated egos of its leaders.
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