What makes you happy when your call is put on hold?

Apr 25, 2013
An industry is devoted to occupying your time while you're on hold, waiting for customer service. But the best on-hold experience? Not being put on hold.
Posted In: waiting

Why you should delay: The upsides to procrastination

Jul 2, 2012
Author Frank Partnoy on how slowing down in a fast-paced world can actually help with decision making.
Posted In: waiting, delay