Why self-checkout lanes don't work

Mar 30, 2012
Commentator Frances Frei says automation needs to improve the customer experience, not frustrate it.
Posted In: kiosk, customer service, Retail, checkout, automation, robots

Taking humans out of the supermarket checkout

Mar 27, 2012
Retail is getting more and more "robotified," and where it's most evident is the self checkout kiosks at supermarkets. Retail clerks are finding themselves displaced by the machines.
Posted In: Retail, robot

Celebrating Larry Stevenson, skateboard innovator

Mar 27, 2012
The father of what we know as the mass-produced skateboard passed away at age 81. How has the industry grown since he first began to churn out boards?
Posted In: skateboard, Sports, Retail

Gap turns to big name designer for small customers

Mar 15, 2012
Diane Von Furstenberg creates a collection for GapKids in a move to build its brand among shoppers in training.
Posted In: Retail, Gap, fashion

Federal Reserve meeting to focus on monetary policy

Mar 13, 2012
The top policy makers at the Federal Reserve are holding a meeting today in Washington to decide what to do next when it comes to monetary policy. Will they shift their focus now that we have signs of economic recovery?
Posted In: Federal Reserve, Retail

Bloomie's new calling card

Feb 24, 2012
Taking its cue from grocery stores and drug stores, Bloomingdale's will offer a loyalty card that is not tied to a store credit card. The cards go to shoppers, but the department store chain may reap the biggest rewards.
Posted In: Bloomingdale's, Retail

What retail earnings are telling us about the economy

Feb 23, 2012
This week we're finding out how department stores have been faring. Macy's and Saks are in good shape; today, Kohl's says its yearly sales rose. Department stores can tell us a lot about the health of the economy -- at least part of it.
Posted In: Retail, middle class

Walmart lures shoppers back -- at a price

Feb 21, 2012
Walmart boosted U.S. sales in the latest quarter, but shoppers were drawn to lower-priced products and that hit profit margins.
Posted In: Walmart, Retail

January retail sales lower than expected

Feb 14, 2012
The government said this morning that retail sales inched up 0.4 percent last month. That was lower than expected.
Posted In: retail sales, Retail, consumer

The ups and downs of the fashion world

Feb 10, 2012
Ever wondered why a few scraps of cloth end up costing $5,000 on the catwalk? Or how designers manage to sell a $5,000 dress for just a few hundred bucks in stores like Target? Tess Vigeland pulls back the curtain on the fashion biz.
Posted In: fashion, Money, Retail, spending